Service Engineer at Quest Diagnostics in San Antonio, TX

Job description

Service Engineer I - San Antonio, TX, Monday to Friday, 8:00 AM to 5:00 PM, with rotational weekends (fluctuate based on business needs) 25% travel to cover Austin lab as needed Pay range: $75K+ per year Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! The Service Engineer I is an experienced, professional role that performs maintenance on complex lab instrumentation (e.g., liquid chromatography, mass spectrometers, automated robotic systems, laboratory analyzers). Designed for the seasoned service engineer exhibiting advanced troubleshooting focus to quickly and efficiently solve problems using all resources available; including personal knowledge and expertise, on the job training, vendor advanced training, and technical manuals. At this level most repairs should be handled efficiently and seldomly escalated to the supplier unless contractually prohibited from being addressed by Quest. Serves as inhouse resource on complex repairs. Equivalent of a supplier Field Service Engineer (FSE) Level 1. Able to troubleshoot complex equipment issues and demonstrates a foundational knowledge of instrument and application / methodology. Provide calibration, complex repairs (i.e. systemic component failures, replacement of major assemblies), and preventative maintenance for Bio-analytical instrumentation (i.e., mass spectrometry, liquid chromatography systems), Automated Liquid handling systems, and other instrumentation and ancillary equipment. Able to perform most advanced trouble-shooting and post-service performance testing of highly sophisticated bio-analytic instrumentation with minimal support. Promptly identifies most issues related to instrumentation failure and handles escalated concerns independently; occasionally escalating to more senior staff or the supplier. Assist with RCA (root cause analysis) in the case of complex issues. Responds to workorders; with minimal supervision balances time between projects, continuous improvement efforts, PMs, and repairs. Maintains adequate parts inventory for instrument maintenance and repair. Understand and follows instrument manuals and SOPs, as well as provide guidance to junior level staff. May assist in development of SOPs and program level initiatives. Required Work Experience: Master's degree. Bachelor's degree and 1 year experience as Assoc, Service Engineer (grade 46) or Service Tech III (grade 33 or higher). Associate degree or equivalent BME certification and 3 years' experience as an Assoc, FSE (grade 46) or 2 years equivalent experience. Prefferred Work Experience : 2-4 years' experience servicing clinical lab instrumentation or similar. Physical & Mental Requirements : This position requires both phys