Service Director at Veralto in Jakarta

Job description

About Us Veralto Veralto launched in October 2023 as a $5 billion global leader in essential technologies with a bold vision for creating an enduring positive impact for the world. Our opening companies are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by a powerful purpose. Safeguarding the World ’ s Most Vital Resources ™ Veralto's Water Quality Companies' – Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Aquatic Informatics- helps to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans Our Product Identification companies – Videojet, Esko, X-rite, Linx, and Pantone help package and protect the world’s food, medicine, and essentials by tracing and authenticating billions of goods that travel the global supply chain daily. Please login to our site - https://www.veralto.com/ WATER QUALITY PLATFORM Water Quality (‘WQ”) Platform is part of the Environmental & Applied Solutions reporting segment and is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater, and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including Hach , Trojan Technologies , McCrometer and ChemTreat . WQ Asia has sales offices in India, Australia, New Zealand, Singapore, South Korea, Thailand, Malaysia, Indonesia, Vietnam, and the Philippines. Hach-TH Water Quality Platform, a part of the Hach Company, is a leader in manufacturing and distributing analytical instruments and reagents used to test water quality and other liquid solutions. In response to the rapidly expanding reagent in water test business in Thailand, we are seeking a highly motivated and experienced individual to join our Water Quality Thailand Group as a After Market Sales Specialist (AMS). About Role ROLE DESCRIPTION Reporting to the Commercial Director , the Service Director is responsible for leading and managing all aspects of service delivery, support, service commercialization, and customer success across Indonesia This role focuses on ensuring the highest levels of customer satisfaction, improving service responsiveness and delivery performance, and driving growth through service-related offerings. The Service Director will develop and implement service strategies and align closely with other functions such as sales, operations, and product management to deliver exceptional service experience. In this role, a typical day will look like: Strategic Service Operations Management: Lead and oversee all service activities across the Indonesia region ensuring high-quality, efficient, and cost-effective service delivery and implement the Service Model in the assigned geographies Customer Satisfaction & Retention: Drive customer satisfaction by ensuring timely, effective, and proactive delivery service. Build strong relationships with our customers and ensure their needs are met to improve retention rates and promote long-term collaboration Team Leadership & Development: Enable and support a high-performing service team including managers and technicians across different locations in Indonesia. Foster a culture of VES and continuous improvement and strong customer-focus while ensuring alignment with regional and global goals. Process Improvement & Innovation: Identify areas for process optimization and develop new methodologies to enhance productivity and a positive customer experience Globa