Service Delivery Technician - Kiewit Technology Group at Peter Kiewit Sons' in Omaha, NE

Job description

Requisition ID: 182567 Job Level: Entry Level Home District/Group: DHO Information Technology Group Department: Technology Group Market: Corporate Home Office Employment Type: Full Time Position Overview As a Service Delivery Technician, you will play a key role in ensuring operational continuity and delivering high-quality support across Kiewit’s enterprise functions, including IT, Human Resources, and Business Operations. This front-line position provides direct support through inbound calls, service tickets, and live chat, resolving a range of inquiries from technical troubleshooting to HR/payroll issues, financial system access, and data management tasks. This role demands strong business acumen, customer-first thinking, and a proactive approach to supporting the operational efficiency of a $12.5B organization. With exposure to various departments and systems, it provides a foundational path for individuals looking to grow their careers in business operations, human capital management, or enterprise support services. District Overview Kiewit Technology Group (KTG) enables the success of a Fortune 250 construction and engineering firm through purpose-built technology that drives business value. KTG supports core business processes — from field execution and project financials to HR and supply chain — ensuring systems are optimized for efficiency, compliance, and cost control. We focus on maximizing return on technology investments by improving decision-making with real-time data, reducing manual overhead, and aligning our systems with strategic business objectives. As part of KTG, your contributions will directly influence how we manage project lifecycles, deploy workforce resources, and meet financial targets. Location This position is based at our new office located at 12312 Port Grace Boulevard, La Vista, NE. Standard work hours are Monday–Friday, 10:00 a.m.–7:00 p.m. (onsite). Responsibilities Serve as a first point of contact for Kiewit employees and stakeholders seeking support with HR systems, payroll inquiries, IT issues, enterprise applications, and business process navigation Resolve incoming requests via phone, chat, and ticketing system, aiming for first-contact resolution wherever possible, cutting across silos in a multifunctional shared service environment Escalate complex cases efficiently to subject matter experts or functional leads, ensuring minimal disruption to business operations Build and maintain strong relationships with field personnel and corporate teams to foster trust and support business continuity Leverage internal tools and platforms (ServiceNow, SuccessFactors, SAP, Active Directory, O365, etc.) to address and resolve customer needs accurately and efficiently Demonstrate a strong understanding of Kiewit’s operational model and core business units to prioritize support for business-critical and time-sensitive issues Maintain high standards of compliance with internal controls, documenting and escalating process exceptions or risks to leadership Exhibit reliable, consistent attendance and professional responsiveness in a high-volume, high-accountability environment Qualifications High School Diploma/GED Knowledge of or experience with AI tools, automation technologies, and process improvement initiatives is preferred 0 - 2 years experience in a helpdesk environment, or equivalent experience supporting customers or corporate end-user Working knowledge of computers and experience in the use of the Microsoft suite Strong written and verbal communication skills; clearly conveys messages and ideas, gains understanding; generates interest and holds attention, listens and is open to the ideas of others Highly motivated and self-directed; initiative and a sense of urgency to get things done Ability to work with a high degree of accuracy with minimal supervision in a fast paced, high volume environment Ability to develop specific goals and plans to prioritize, organize, and accomplish assigned work Exc