Service Center Supervisor at Matthews International in Brooklyn, NY

Job description

Matthews International is seeking a Service Center Supervisor for our Brooklyn, NY Service Center. This Supervisor will be responsible for the Day to day operation of a distribution center including customer service, inventory control, Dispatching, and maintenance of the Equipment and delivery of company products to external customers. This is a full time, first shift position. Monday - Saturday. (Must have Saturday availability). Matthews International is a world wide leader in casket manufacturing, providing the highest quality wood, metal and cremation caskets and other products to our funeral home customers. JOB RESPONSIBILITIES • Plans and schedules receipt and delivery of distribution center products. • Performs routine quality inspections of incoming product and reports quality issues. • Planning and scheduling dispatch operations, including routes and schedules for Drivers. • Handles day to day execution of inventory processes for numerous items across different SKU’s. • Supervises the daily work schedules of picking, staging and loading outgoing shipments of product. • Executes the delivery of any expedited shipments on an emergency basis. • Measures, monitors and reports operations performance and efficiency metrics. • Directs and guides the day to day operations staff including warehouse/driver positions. • Oversees and/or performs SAP transactions. Will train as needed • Executes continuous improvement programs using Lean principles. • Utilizes the Matthews Management System in DC Operations. • Leads employee training. • Operates delivery vehicles and makes deliveries (approximately 25% of the time). • Additional duties as assigned. • 4+ years of previous service center experience; or equivalent combination of education and experience. • Basic degree of proficiency in MS Office Suite, Outlook & Internet applications. • Basic verbal and written communication skills (including analysis, interpretation, & reasoning). • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients. • Self-motivated with critical attention to detail, deadlines and reporting. • Ability to work overtime as necessary. • Must have current driver’s license, clean driving record. PHYSICAL ASPECTS/WORK ENVIRONMENT: · Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see. · Occasionally lift and/or move up to 50 pounds. · Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals. · The noise level in the work environment may be high. * Reasonable accommodations may be made to enable individuals to perform the essential functions.