Service & Aftersales Consultant at Accenture in Warsaw

Job description

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. ABOUT TEAM AND WORK: Join us as a Service & Aftersales Consultant and become part of business transformation and SAP-enabled implementation programs for leading industrial clients. You will advise clients on how to redesign service and aftersales capabilities and translate business needs into effective SAP-enabled solutions. You will work at the intersection of service business, operations and technology, helping clients improve end-to-end service processes from service request and order management through planning, scheduling, dispatch and field execution. Your work will support more responsive service delivery, better workforce utilization and stronger customer outcomes. Match to requirements matters. But so does being open-minded, growth-oriented, agile in connecting dots and able to see the bigger picture. THE WORK: Advise clients on Service & Aftersales transformation, assessing current capabilities and defining future-state processes across service request and order management, planning, scheduling, dispatch and field execution. Translate business requirements into SAP FSM and SAP Service Planning and Execution solution design and foundational functional configuration, applying standard capabilities and leading practices. Design end-to-end service process flows and key solution dependencies, including technician and skills planning, service orders, installed-base and equipment data, service confirmations, spare parts and relevant commercial handoffs. Facilitate client workshops, structure complex service challenges and develop recommendations, process designs, implementation priorities and transformation roadmaps. Collaborate across service, sales, logistics, maintenance and technology teams to ensure SAP service solutions integrate effectively with the broader SAP S/4HANA and enterprise landscape. HERE’S WHAT YOU’LL NEED: Bachelor's degree or equivalent qualification, preferably in engineering, supply chain, business, information systems or a related field. At least 5 years of relevant experience in consulting, business transformation or SAP-enabled Service & Aftersales projects, preferably within industrial or equipment-intensive environments. Strong understanding of end-to-end Service & Aftersales processes, including service request and order management, planning and scheduling, dispatch, field execution, service confirmation and their interfaces with spare parts, installed base and customer processes. Hands-on experience with SAP Field Service Management (SAP FSM) and SAP Service Planning and Execution, including the ability to translate business requirements into solution design and perform foundational functional configuration for planning, scheduling, dispatch and service execution. Consulting and advisory skills, including structured problem solving, requirements definition, workshop facilitation and clear communication with business and technology stakeholders; excellent written and spoken English is required. BONUS POINTS IF YOU HAVE: Understanding of integration between SAP FSM, SAP S/4HANA Service and adjacent capabilities such as EAM, SD and MM, including relevant master data and transactional dependencies. Experience designing target service processes, operating models or transformation roadmaps and applying SAP standard capabilities and leading practices. Experience with field-service mobility, workforce optimization, service contracts, warranty or installed-base management is an advantage. Experience in industrial equipment, manufacturing or another asset-intensive industry. Exposure to connected service, predictive service, remote support or AI-enabled service capabilities. German or French language skills. WHAT WE OFFER? Individual support of a People Lead an