Service Advisor at Lithia & Driveway in Los Angeles, CA

Job description

Dealership: L0304 Mercedes-Benz of Los Angeles Mercedes-Benz of Los Angeles Now Hiring: Service Advisor Pay: $64,500 - $161,800 Annually Schedule: Full Time Why Join Our Team? A high-performing service department with opportunities to maximize your earning potential The opportunity to work with Mercedes-Benz customers who value quality, performance, and expertise A professional environment supported by experienced technicians, parts specialists, and leadership Access to Mercedes-Benz training and tools to enhance your automotive knowledge A luxury dealership atmosphere focused on customer satisfaction and excellence Opportunities for career growth What You'll Do Be the primary contact for Mercedes-Benz service customers, delivering a first-class customer experience. Schedule appointments and prepare repair orders. Communicate maintenance recommendations and repair options. Coordinate with technicians and keep customers informed throughout the repair process. Help achieve departmental sales, CSI, and customer satisfaction goals What You'll Bring 1+ years of previous Service Advisor experience in a dealership environment. CDK experience. We prefer experience with luxury or European brands, but do not require it. Acceptable driving record and a valid driver's license in your state of residence. Total Rewards The Annual Estimated Earnings Range is $64,500 - $161,800. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Individual Sales, Individual Gross Profit, and Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws. We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com About Us At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People , and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.