Senior Workplace Technician at Snowflake in Menlo Park, CA

Job description

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are seeking a proactive, highly adaptable Senior Workplace Technician to be the full-time, on-site anchor (Mon–Fri) of our office campus. You are a natural self-starter who brings a warm approachable energy, a customer-first mindset and a sharp eye for the details that make a workplace feel exceptional. Beyond your technical and practical know-how, your greatest strength lies in taking complete ownership—stepping up in grey areas, adapting to quick pivots, and executing high-impact solutions with ease. GENERAL DUTIES & RESPONSIBILITIES: In this role, you will keep our daily office environment running smoothly by taking ownership of a diverse set of workplace and operational functions, including: • Lead physical office modifications, move/add/change (MAC) activities, furniture assemblies, and spatial reconfigurations. • Skilled in both digital workplace platforms (Google Workspace, Slack, ticketing systems, space planning apps) and practical, hands-on physical execution like furniture assembly, basic repairs, and everyday maintenance. • Oversee campus EV charging stations by monitoring usage, troubleshooting technical issues on the spot, and partnering directly with vendors for hardware or software resolutions. • Operational Optimization: Stay three steps ahead by spotting bottlenecks early and bringing fresh, creative ideas to make our physical facilities run smarter and more efficiently. • Builds strong in-person relationships with cross-functional partners and team members to plan, coordinate, and deliver exceptional everyday workplace services. • Resolve facilities tickets efficiently and with care, keeping communication transparent and ensuring every workplace request is handled to the highest standard. • Manage project budgets efficiently: monitoring spend, driving cost-effective vendor solutions, and maintaining tight fiscal responsibility across all on-site initiatives. • Vendor Management: Manage on-site third-party vendors and contractors, ensuring service partners consistently meet standards of accountability and performance quality. WHO YOU ARE • Experience: You’ve spent 5+ years in facility operations, managing multi-floor spaces or large corporate campuses where things move fast. If you have trade certifications (IFMA, BOC, LEED AP, or similar), that's definitely a big plus in our book. • Ownership & Initiative: Drive project results from conception to completion with minimal supervision, keeping key stakeholders updated every step of the way. • Self-Starter Energy: You don't wait for a manual. You love taking ownership, solving unstructured problems, and getting things done. • Customer-Obsessed: You care deeply about people, bring great energy to every interaction, and take pride in crafting spaces people love working in. • Adaptable & Resilient: You thrive in fast-paced environments, ride the waves of change effortlessly, and stay cool under pressure. • Soft Skills: Excellent problem-solving skills, strong verbal and written communication, and a customer-service mindset. • On-Your-Feet Readiness: Ready to move, lift up to 50 lbs, assemble or configure setups, and jump in to support occasional cool workplace events. • In-Office Dedication: Thrilled to be on-site 5 days a week, acting as the anchor for our physical spa