Senior Technical Writer, Customer Education at Certara

Job description

Overview About Certara Certara is a growing company that provides a dynamic and exciting place to work. Our purpose is to assist in accelerating the development of meaningful medicines that make an impact on our society and the people that need them most. Innovation and creativity are highly valued, and everyone is given the opportunity for training and continuous development. Our portfolio spans the discovery, preclinical, clinical, and post-marketing phases of drug development, working with 1,200 commercial companies, 250 academic institutions, and numerous regulatory agencies. The Senior Technical Writer plans, creates, and maintains user-facing documentation for Certara’s scientific software platforms (e.g., Phoenix), including product documentation, online help, release documentation, and Help Center articles. The role covers assigned product areas and the scientific topics they support, such as pharmacokinetics/pharmacodynamics (PK/PD), pharmacometrics, biosimulation, and modeling workflows. As a senior member of the Customer Education content team, this role works autonomously across multiple concurrent projects, mentors other content team members, and partners with software development, product management, and scientific experts on design discussions, testing, and releases. The role is accountable for the completeness, accuracy, and timeliness of documentation for its assigned products in each software release, and for flagging gaps early so they do not become release risks. We are looking for an experienced technical writer who applies modern, structured content practices and AI-assisted workflows with sound judgment, and who can translate complex scientific and software concepts into clear, accurate content for varied audiences. Responsibilities Plan, write, and maintain product documentation, online help, release documentation, and Help Center articles for assigned Certara products, including Phoenix. Research and write technically accurate content on PK/PD, pharmacometrics, biosimulation, and modeling workflows, learning the software well enough to evaluate workflows, outputs, and documentation implications. Design task-based, modular, reusable content that is easy to search, navigate, and maintain across help, release notes, and Help Center. Own documentation deliverables for each assigned release from planning through expert review, revision, and publication; track progress against the development schedule and escalate risks. Partner with software developers, product managers, and scientific subject matter experts (SMEs) to validate technical and scientific accuracy, including interviewing SMEs and participating in product design discussions and software testing. Manage assigned Help Center content, keeping it accurate, current, and well organized; use Help Center analytics, search terms, and customer feedback to prioritize updates. Maintain content standards, style guidelines, and documentation templates across products; review documentation produced by other departments when requested. Use AI-assisted tools in drafting, editing, and review workflows, applying defined validation steps to protect scientific accuracy, confidentiality, and quality; evaluate emerging authoring, AI, and automation tools for responsible adoption. Mentor and provide guidance to other content team members. Qualifications Bachelor’s degree in English, Technical Writing, Biological Sciences, or another applicable field. 7+ years of experience creating product documentation, context-sensitive online help, and Help Center content for Web- or cloud-based software applications. Experience with structured, topic-based authoring and content reuse (single-sourcing), using modern authoring and publishing tools. Hands-on experience using AI-assisted tools in content development, with an understanding of validation, accuracy, and confidentiality risks in scientific content. Demonstrated ability to explain complex scientific or technical concepts ac