Senior Technical Account Manager, Xsolla Ads & Rewards at Xsolla

Job description

ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA , companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com . ABOUT THE ROLE Xsolla Ads connects advertisers with players across Xsolla's games and commerce surfaces. Every dollar that moves through it depends on two kinds of integration working correctly: the oRTB connections to the DSPs and SSPs that buy and sell our inventory, and the MMP and event integrations that tell advertisers whether a player installed, registered, or made a purchase. You'll be the technical owner of those integrations for our strategic partners. That means you're the person a DSP calls when their bid rate falls off a cliff, the person an MMP works with to get postbacks mapped correctly, and the person who tells an advertiser exactly why their dashboard and ours disagree. You'll work with Partnerships, Product, Engineering, and Data, and you'll bring what partners need back into the roadmap in a form engineers can act on. RESPONSIBILITIES oRTB integrations (supply and demand) Own technical onboarding for DSPs and SSPs, from spec review and test traffic through to production. Map bid requests and responses against oRTB 2.5/2.6, including partner-specific extensions, and catch mismatches before they cost money. Set up and maintain seats, deal IDs, and floors, and keep ads.txt, app-ads.txt, sellers.json, and SupplyChain object data accurate. Troubleshoot bid rate, win rate, timeouts, creative rejections, and revenue discrepancies down to root cause. MMP and event integrations Run integrations with MMPs such as AppsFlyer, Adjust, and Singular, plus direct advertiser postback setups. Configure install and in-app event postbacks: macros and parameter mapping, click IDs, event names and values, attribution windows, and postback authentication. Work with advertisers to define which in-app events matter for their campaigns and confirm they fire correctly before launch. Reconcile conversion discrepancies between Xsolla, MMPs, and advertisers, and explain the cause in plain terms. Strategic partner ownership Be the technical point of contact on partner calls, and answer hard integration questions in real time. Build integration plans and launch checklists, and stay close to partners through go-live. Bring technical health and integration status into partner business reviews. Voice of the partner Turn partner requests and defects into well-scoped tickets with reproduction steps, logs, and expected behavior. Give Product and Engineering early feedback on specs, so integration problems get caught on paper. Write and maintain partner-facing integration guides and internal runbooks. Data and reporting Use SQL and logs to investigate discrepancies, monitor integration health, and spot problems before partners do. Build simple dashboards and reports that show partner and integration performance. WHAT YOUR WEEK LOOKS LIKE A DSP 's bid rate drops 40% overnight. You pull sample bid requests, find a field that changed format in the last release, and coordinate the fix with Engineering. An MMP reports 18% fewer purchase events than we do. You trace it to event-value mapping and a deduplication rule, then agree the fix with both sides. An SSP 's sellers.json entry doesn't match our app-ads.txt, and buyers are filtering the inventory. You find the misma