Senior Student Services Technician at Miami University in Oxford Campus

Job description

Job Title Senior Student Services Technician Department Student Financial Assistance Operations Worker Type Temporary (Fixed Term) Pay Type Hourly Hourly Rate 20.15 Work Shift Scheduled Weekly Hours 40 Benefit Eligible Yes Post-Offer, Pre-Employment Physical Required? No Job Description Summary Performs a variety of complex to advanced administrative tasks involving some discretion and requiring moderate amounts of independent judgment related to the oversight of the daily operations of Admission, Registrar and Student Financial Assistance Job Description Essential Duties Monitors and reviews operations of admission, registration, and student financial assistance; ensures smooth work flow; ensures work product meets professional standards. Serves as informational resource to prospective students, current students and parents; investigates and resolves problems or difficulties related to admission, registration, and financial assistance. Interprets policies and procedures. Performs a variety of complex to advanced administrative tasks which may include coordinating student services/operations; updates, maintains and composes correspondence; processes/oversees admission, registration and financial assistance related transactions; perform various financial and budgetary tasks. Oversees staff; assists in the enforcement of policies and procedures; establishes schedules and reviews performance. Gathers and analyzes statistical information regarding department's programs and activities; produces reports. Exercises judgment in providing guidelines; advise staff regarding admission, registration and financial assistance objectives. Other Duties Perform high-volume, detail-oriented data entry related to student loan processing Review and process loan documentation for completeness and accuracy Assist with tracking student loan requirements, including entrance and exit counseling Generate standard reports and support data tracking efforts Identify and escalate discrepancies or complex issues to professional staff Assist with routine audits and quality control processes Prepare and distribute communications to students regarding loan status and requirements Maintain organized electronic and/or paper filing systems in compliance with regulations Provide customer service via phone, email, and in-person interactions Respond to general financial aid questions and refer complex inquiries appropriately Cross-train in other financial aid functions to support peak processing periods Perform other duties as assigned Minimum Qualifications Requires eighteen months of coursework or training beyond high school and three years of admission, registrar or student financial assistance experience, or an equivalent combination of education and experience Required Knowledge, Skills, and Abilities Knowledge of unit's operations, policies, and procedures Knowledge of computer and office applications Knowledge of related state and federal laws, e.g. FERPA Oral and written communication skills Ability to work with people with diverse backgrounds May require supervisory, clerical and/or research skills Additional Position Information (if applicable) Special Instructions (if applicable) none Additional Information A criminal background check is required. All campuses are smoke- and tobacco-free campuses. This organization participates in E-Verify. Remote Work For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University. Reasonable Accommodations Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here. Miami University Values Statement Miami University is a scholarly community whose members believe that a liberal education is grounded in qual