Senior Program Manager - EE Non-Residential at PPL Corporation in Johnston, RI

Job description

Company Summary Statement Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview Manage the delivery and performance of energy efficiency Upstream Initiatives for Commercial & Industrial customers with a focus on customer and internal needs, including business support, coordination of services, program offerings and the tracking of energy savings, budget spending, participation and key performance indicators. Collaborate with internal and external stakeholders to improve customer satisfaction, productivity, and process efficiency through the use of best practices and market-driven strategies. Responsible for managing the overall performance of the Commercial & Industrial Upstream initiatives in Rhode Island to achieve the committed program energy savings targets within the program budgets. Responsibilities Business Support – Provide support for Commercial Sales and Channel Sales teams as it relates to Upstream Initiatives. Business support includes, but is not limited to: providing information on Upstream offerings and eligibility, helping external stakeholders and Sales understand required procedures, directing marketing activities, working with Lead Implementation Vendors and proactively following-up to confirm their understanding of services available. Goal Tracking & Development – Monitor progress toward regulatory goals and sales goals for energy savings, budget spending, and participation, as well as internal goals (key performance indicators) of Upstream implementation and productivity. If/when necessary, develop and execute tactics to boost performance to goals. Lead efforts to develop budgets and set targets for the initiatives. Typical activities include leading and attending meetings with Commercial Sales, Channel Sales and stakeholders; presenting at various internal and external meetings on the delivery of Upstream Commercial and Industrial programs; in-person at multiple Massachusetts/Rhode Island locations, initiating and responding to emails and phone calls. Services Coordination – Act as primary point-of-contact and work with all parties currently leading and managing RI Energy's Commercial & Industrial Upstream energy efficiency initiatives. Act as primary point of contact for Commercial Sales leaders for progress to delivery of goals. Program Improvement and Development – Proactively seek ways to improve Upstream offerings for customers by soliciting distributor, customer and stakeholder feedback, researching/implementing best practices, exploring ways to streamline processes, and developing communication materials. Also, lead the development of new upstream opportunities. Collaborate with internal partners to develop robust strategies and execution plans that offer best-in-class approaches to Upstream initiatives for the participating market. Proactively develop and maintain effective relationships with internal and external stakeholders. Represent RI Energy's values when meeting with key internal and external stakeholders such as business, utilities, or regulatory agencies. Deliver high quality work with adherence to internal and external deadlines. Develop and maintain a solid understanding of the business by staying abreast of business trends, and learning and sharing best practices. Develop and maintain a t