Senior Program Manager, Contingent Workforce at Zillow

Job description

About the team Zillow’s Contingent Workforce Program team sits within the Employee Services & Operations (ES&O) organization and plays a vital role in managing our contractor and contingent labor population. The team aligns people, processes, and systems to deliver a consistent, compliant, and high-quality experience for contingent workers and their managers. Focused on operational excellence and cross-functional partnership, the team strengthens program governance, streamlines workflows, and partners across the People organization, Product & Technology, Strategic Sourcing, and other shared services to deliver scalable solutions that support business agility. About the role As Senior Program Manager, Contingent Workforce, you will lead the strategy, operations, and continuous improvement of Zillow Group’s contingent workforce program. Reporting to the Senior Manager of ES&O Programs, you’ll lead a team responsible for business partnership, supplier management, systems, and program operations. In this highly cross-functional role, you’ll partner with Strategic Sourcing, HR Compliance, Product & Technology, IT, Finance, Legal, and the Employee Service Center to strengthen centralized processes, governance, and service delivery. You’ll translate program strategy into actionable roadmaps, develop internal capabilities, and guide the program’s international expansion while supporting the needs of contingent workers, hiring managers, and the business. You Will Lead the end-to-end strategy, operations, and continuous improvement of the contingent workforce program, strengthening centralized ownership within ES&O through clear decision-making authority, consistent program standards, and defined responsibilities across partner teams. Lead the evolution of the contingent workforce operating model, including bringing key program functions in-house, managing knowledge transfer, and establishing clear ownership, documented processes, and cross-functional handoffs to ensure operational readiness and continuity. Lead and develop the contingent workforce program team, setting priorities, coaching team members, and establishing clear accountability across business partnership, supplier management, systems, and operations. Develop and execute a roadmap for international expansion, partnering with Legal, Strategic Sourcing, and regional People teams to assess local requirements, establish supplier and service delivery models, and implement scalable processes. Design and maintain a program framework that defines intake, engagement models, worker classification, and lifecycle management for staffing, independent contractor, employer-of-record, and statement-of-work engagements in partnership with the appropriate business and functional owners. Establish program governance and controls across worker classification, engagement approvals, assignment duration, onboarding and offboarding, and supplier compliance, partnering with Legal and HR Compliance to address risks and exceptions. Oversee and improve hiring and onboarding workflows, partnering with IT, suppliers, and operational teams to coordinate timely hardware, software, and access provisioning. Own the contingent workforce systems roadmap and business requirements, partnering with Product & Technology and Procurement Systems to strengthen Beeline and Workday integrations, improve data integrity, and deliver automation and system enhancements. Establish scalable financial and supplier management processes with Finance, Procurement, and Strategic Sourcing, including invoice reconciliation, issue resolution, supplier performance monitoring, and contingent workforce spend reporting. Lead program-side supplier lifecycle management, including onboarding, performance reviews, issue resolution, and renewal planning; partner with Strategic Sourcing and Procurement on supplier evaluation, RFPs, commercial negotiations, and sourcing strategies. Define and monitor program performance measures across servi