Senior Program Manager at RingCentral in Manila

Job description

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in. We’re currently looking for Senior Program Manag er: Project & Program Management: Lead strategic initiatives, partner onboarding, and cross-functional projects from planning through execution. Stakeholder & Partner Management: Build strong relationships with Service Providers and align internal teams to achieve shared business goals. Operational Excellence: Streamline workflows, manage escalations, resolve issues, and improve post-sales service delivery. Reporting & Data Analysis: Track project milestones, monitor SLA performance, analyze metrics, and support forecasting and resource planning. Communication & Leadership: Serve as the central point of contact for partners, cross-functional teams, and senior leaders to ensure alignment and timely decision-making. To succeed in this role, you must have experience in : Program or Project Management: 4–6 years of experience in program management, project management, client services, customer success, account management, or a related field. Enterprise Client & Partner Management: Experience managing enterprise-level customers, strategic partnerships, or Service Provider relationships. Cross-Functional Collaboration: Proven ability to coordinate multiple teams, manage project timelines, track deliverables, and drive initiatives to completion. Escalation & Risk Management: Experience identifying potential risks, resolving operational issues, and managing escalations across internal and external stakeholders. Performance Monitoring & Reporting: Experience tracking KPIs, project progress, service delivery metrics, or Service Level Agreements (SLAs). Process Improvement: Demonstrated ability to streamline workflows, improve operational efficiency, and implement scalable processes. Desired Qualifications: Global Service Provider Experience: Background working with Global Service Providers (GSPs) or strategic partnerships, preferably within the APAC region. Technical or IT Background: Experience in technology, telecommunications, technical support, IT operations, or post-sales implementation. Partner Onboarding & Service Delivery: Familiarity with partner onboarding, implementation coordination, case management, customer support, and ongoing service delivery. Forecasting & Resource Planning: Experience supporting business forecasts, headcount planning, resource allocation, and operational reviews. Project Management Tools: Familiarity with Jira and other project tracking, reporting, or analytics platforms. Strategic & Analytical Thinking: Ability to interpret data, identify trends, assess risks, and provide actionable recommendations. Communication & Relationship Building: Strong interpersonal, organizational, and presentation skills, with the ability to influence stakeholders and lead initiatives without direct authority. What we offer: Comprehensive HMO package (medical and dental) Personal Time Off Leaves Quarterly Performance Bonus Employee Assistance and Wellness Programs RingCentral’s Customer Success team is a dynamic group for individuals that is mainly focused on retaining revenue for the company and providing the best customer experience through effective and quality account management. Aspiring candidates are expected to have a keen sense of responsibility, attention to details and an excellent interpersonal skill. RingCentral takes pride in maintaining above industry standards in terms of