Senior Professional Services Consultant at Gong in San Francisco, CA

Job description

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. The Senior Consultant role is a high-impact individual contributor responsible for guiding our Enterprise-level customers through the successful deployment and adoption of the Gong platform. You will serve as the primary delivery expert and trusted advisor for our largest, most strategic accounts, ensuring they achieve measurable, mission-critical business outcomes. Senior Consultants are deep product experts and seasoned professionals capable of handling the most complex technical configurations, architecting multi-system integrations, and driving large-scale organizational change. You will manage and/or support multiple projects concurrently, ensuring excellence in every phase of the customer journey from implementation to go-live. RESPONSIBILITIES Enterprise Customer Delivery (75% Billable Utilization) Support complex, Enterprise-level implementations of the Gong platform, serving as the trusted advisor to business and technical stakeholders, including executive sponsors. Conduct deep discovery and business process mapping to analyze current state revenue workflows, diagnose operational inefficiencies, and define optimal future-state processes. Design and architect the end-to-end solution, including persona-based workflow design, solution documentation, and system configuration blueprints. Execute the core functional workstream by performing hands-on configuration of the Gong platform to match the approved solution design and meet mission-critical business requirements. Drive and consult on organizational change management (OCM) initiatives within large customer organizations to ensure sustained user adoption and maximize value realization. Own the quality assurance process, including developing test plans, coordinating User Acceptance Testing (UAT), and managing post-go-live hypercare to ensure a stable, successful transition. Work closely with customer technical teams to guide data validation, integration points, and security reviews necessary for system deployment. Operational Excellence & Expertise (25% Internal Focus) Maintain expert knowledge of the entire Gong product suite, future product features, and common third-party application integrations. Contribute to the continuous improvement of Professional Services' internal documentation, best practice guides, and delivery assets based on Enterprise implementation experience. Collaborate seamlessly with Sales, Customer Success, and Product teams to ensure a smooth handoff and alignment on the customer's strategic goals. QUALIFICATIONS 6+ years of consulting experience in a customer-facing Professional Services role, with a strong track record of managing large-scale, complex Enterprise SaaS implementations. Proven ability to manage and influence relationships with a variety of stakeholders, including director and executive-level contacts within Enterpris