Senior Product UX/UI Designer at Socure in San Francisco, CA

Job description

Why Socure? Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day. We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading. Role overview Socure is redefining digital identity. Our products help organizations establish trust, prevent fraud, manage risk, and make better decisions across digital journeys. We are looking for a Senior Product Designer to help make Socure’s products clear, trustworthy, and fast. Depending on business priorities, you may work on RiskOS workflows, agentic experiences, self-serve onboarding, Document Verification, customer and developer experiences, or new product opportunities. You will work on problems that span complex enterprise workflows, AI-assisted decisioning, customer onboarding, and the systems that help customers move from evaluation to successful operation. This is a hands-on product design role for someone who can move confidently from research and problem framing through exploration, prototyping, testing, detailed execution, and launch. You will work closely with product managers, engineers, researchers, solution consultants, customer-facing teams, and design leadership to reduce the time and effort required to understand, adopt, integrate, and operate Socure products. The right candidate does not need to be an expert in identity or fraud on day one. They need strong product judgment, systems thinking, curiosity about technical systems, and the ability to turn complex, ambiguous problems into simple, clear solutions without oversimplifying the decisions that matter. Role details Team: Design Title: Senior Product Designer Location: San Francisco, CA · Hybrid Level: Senior · IC Type: Full-time Start: Immediate What you’ll do Understand the problem Work with researchers, product managers, engineers, solution consultants, and customers to understand builder goals, technical constraints, operational needs, and barriers to adoption. Partner with the researcher to conduct customer interviews, usability studies, workflow reviews, competitive research, and product-data analysis. Synthesize research and product signals into clear themes, opportunity areas, user needs, and design implications. Build enough domain fluency in identity verification, fraud prevention, KYC, watchlist screening, compliance, and risk decisioning to make responsible design decisions. Frame the right problem Turn ambiguous business and customer needs into clearly framed problems, measurable outcomes, and practical design hypotheses. Map end-to-end customer and user journeys across product discovery, onboarding, configuration, integration, decisioning, case management, operations, and ongoing use. Identify where customers lose time, confidence, or momentum—and help the team prioritize the problems with the greatest effect on activation, time-to-value, implementation effort, and trust. Partner with product and engineering early enough to shape the problem and solution, not just polish a predetermined feature. Explore and validate solutions Generate and compare multiple approaches before converging on a direction. Design flows for use-case discovery, account setup, workflow configuration, agent interaction, API keys, test identities, sandbox testing, usage visibility, case management, production readiness, and ongoing operations. Prototype at the right fidelity—from quick flows and low-fidelity concepts to realistic Figma, coded, or AI-assisted prototypes connected to representative states and data.