Senior Product Owner at Humana in Remote Nationwide

Job description

Become a part of our caring community The Senior Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Senior Product Owner work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Product Owner, Workforce Management is accountable for translating complex workforce management, enterprise product, and operational needs into measurable technology outcomes. This role serves as a critical connection point between multiple stakeholders, product leadership, technology teams, and vendor partners. The Senior Product Owner translates business needs into actionable product requirements, manages the product backlog, prioritizes work based on strategic objectives, and partners closely with development teams to deliver solutions that improve workforce planning, forecasting, scheduling, real-time management, reporting, and operational efficiency. This role exercises considerable independent judgment and operates with minimal direction while supporting enterprise workforce management initiatives and capabilities. The successful candidate will combine strong product ownership skills with practical understanding of workforce management, including forecasting, scheduling, real time management, capacity planning, reporting, integrations, and data dependencies. The role requires someone who can operate effectively in ambiguity, challenge assumptions, establish clarity across multiple stakeholders a prioritize work based on business value, operational risk, technical dependencies and enterprise strategy. Key Responsibilities Own and continuously prioritize the WFM product backlog based on business value, operational impact, risk dependencies and strategic objectives Translate ambiguous business problems into clear outcomes, requirements, user stories and acceptance criteria Partner with engineering, architecture, operation, analytics, product managers, vendors and other product owners to identify upstream and downstream dependencies Validate that delivered solutions solve the underlying business problem rather that the stated requirements Facilitate decisions when stakeholders have conflicting priorities, establish clear ownership decisions and next steps Identify opportunities to simplify processes, reduce manual effort, improve associate and member experience, define measurable success criteria and use data after implementation to determine if expected value was achieved. Decision-Making & Problem Solving Makes decisions on moderately complex to complex issues related to product delivery, solution design, prioritization, and technical approach. Exercises considerable latitude in determining objectives, priorities, and approaches to assignments. Independently manages competing priorities and ambiguous business challenges. Balances customer needs, business objectives, technical constraints, and operational considerations in decision-making. Use your skills to make an impact Required Qualifications 5+ years of experience in Product Ownership, Product Management, Business Analysis, Workforce Management, or related disciplines. Demonstrated ability to influence stakeholders and lead cross-functional initiatives without direct authority. Strong communication, facilitation, and relationship management skills. Experience translating complex business requirements into actionable product requirements. Ability to analyze data and make recommendations that drive business outcomes. Preferred Qualifications Bachelor's degree or equivalent professional experience. Strong understanding of product backlog management, user story creation, and Agile methodologies. 5+ years of experience in technology implementations and/or product/project management Experience supporting contact center, workforce management, operational planning, scheduling, forecasting