Senior Product Manager at Valon in New York, NY

Job description

About the Company Valon is the leading AI platform for mortgage servicing, building the AI-native operating system for regulated finance. Before providing the system of record that powers the entire industry, we built and ran our own mortgage servicer on it. That gave us a real regulated environment to prove our technology could replace the mainframe systems servicers have used for decades. Carrington acquired that servicer and adopted ValonOS as its core platform, allowing us to focus entirely on scaling our SaaS platform. ValonOS is now on track to power 1 in 6 U.S. mortgages across major mortgage servicers like Newrez, Carrington, and ServiceMac. Every process on the platform is structured and programmable, enabling our AI agents to perform core servicing work, like handling payments, escrow, and homeowner questions, directly within the system's controls. We recently raised a $150 million Series D at a $2.3 billion valuation by new investor Ribbit Capital, with continued support from existing backer a16z, amongst others. Responsibilities As a Senior Product Manager, you will own the product strategy and execution for a critical vertical within mortgage servicing, such as collections, loss mitigation, foreclosure, payments, or escrow. This is a senior IC role reporting to the Director of Product. Develop and manage a cohesive product roadmap, prioritize features that deliver measurable business outcomes for our SaaS customers Write clear, comprehensive PRDs and specifications that eliminate ambiguity for engineering Deeply understand customer and user needs across internal servicing teams and external partners (e.g., law firms, vendors) and translate them into clear product requirements Manage timelines and dependencies; make decisive trade-offs between speed, scope, and technical quality Ensure successful rollouts in partnership with Deployment Strategy and Product Operations Ideal Background 5+ years of product management experience Proven track record of shipping complex B2B software products from concept to production Ability to balance near-term business goals while setting a longer-term product strategy Demonstrated leadership to bring together stakeholders and drive alignment Curiosity and willingness to learn the full landscape of mortgage servicing, including areas like foreclosure, bankruptcy, litigation, and REO, in order to make stronger product decisions Strong written communication skills; an effective partner to engineering Comfortable managing multiple initiatives and ensuring their collective success Ability to handle ambiguity and make decisions with incomplete information Bachelor’s degree in Computer Science, Engineering, Information Systems, Data Science, Business Administration, Finance, Economics, or a closely related field Why Join Valon? Transform a $12 trillion industry by building the operating system for mortgage servicing, replacing 40-year-old legacy systems with modern, AI-powered infrastructure Join at a pivotal moment: We're rapidly scaling from 1M to XXM+ loans under management, with contracts signed or in negotiation representing nearly XX% of the entire mortgage servicing market Work on complex, high-impact problems with massive scale, our platform will power servicing operations for millions of homeowners across the country Product and Engineering-led culture with exceptional talent density, work alongside world-class engineers and product leaders who value velocity, clarity, and deep technical excellence Real product ownership with enterprise impact: your decisions will directly influence how major financial institutions operate and serve their customers Unique market position: We're winning against entrenched incumbents by delivering XX%+ cost reduction and a modern software experience that were previously not possible Benefits Compensation: competitive salary with a meaningful stake in the company via equity, and 401(k) plan. The base salary range reflects multiple levels. We assess le