Senior Product Manager at Hiya in Seattle, WA

Job description

About Hiya At Hiya, we’re making business calls more trusted, useful, and effective. Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve. Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes. This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed. About the Role The Protect team at Hiya builds products at the intersection of voice, telephony, and artificial intelligence. Our work spans both audio intelligence (e.g., deepfake detection, fraud intent detection, etc.) and conversational AI, specifically on voice AI agents that enhance protection and productivity for consumers in their mobile devices. We train our own proprietary models and use third-party solutions to complement our core offering. Our products need to delight the end-users while at the same type provide strategic and commercial value to our telecom operator partners. As a Senior Product Manager , you will have a key role in the team by leading one (or multiple of) these products. We are looking for someone that can work both at a strategic level, defining the vision and “why” we build what we build, while at the same time is very hands-on in the product development process, working side by side with engineers with a very clear “builder” mentality, going deep into the technical details of the solution. The core of this role is not aimed at managing a backlog, running sprint plannings and standups and writing PRDs. This is a role that needs to be close to our customers to understand what they want, transform uncertainty into clarity, connect dots, build a product vision and execute it. You will own the product end-to-end. What You’ll Do Talk a lot to customers (telecom operators) and understand what they want and why. Form a product vision to solve our customers and users problems. Prioritize ruthlessly, say “no” a lot and make sure that everyone (team, customers and internal stakeholders) understands what we are doing and why. Work closely with other teams at Hiya, in particular: With our Engineering team to execute the vision, being hands on, setting priorities and prototyping ideas yourself. Sometimes creating your own PRs. With our Research team to prioritze our model training roadmap. With our Revenue team to uncover customer needs, price our products and support them in customer-facing meetings and events. With our Legal team to understand how regulation shapes our product. With our Finance team to work on our product economics, business cases and investment decisions. This is role is for you if: You have at least one of the following experiences: (1) worked in product management at a venture-backed startup, (2) you have been a founder or early employee in a startup and were close to the product or (3) you have been a management consultant (MBB) and can prove that tech is not a new thing to you. You likely have a technical background either by education or professionally. You have a strong sense of urgency when you execute and instill that to the people that surround you. The idea of building AI solutions that will impact millions of people in their day-to-day communications excites you. You are comfortable with ambiguity and uncertainty and you embrace autonomy, charting your own path and knowing when to ask for help. You are very curious and like to understand how things work and are not afraid of trying or l