Senior Product Manager – Accounts Receivable & Customer Financial Services at Duke Energy in Charlotte, NC

Job description

Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Friday, October 16, 2026 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Position Summary: The Customer Connect & Production Support organization is seeking an experienced product and technology leader to drive strategy, delivery, and operational excellence across Customer Financial Services capabilities. This role is responsible for a portfolio supporting Credit & Collections, SAP FI-CA, Payments, Refunds, Tax, PIPP, PrePay, and Lighting solutions that enable critical customer-facing and back-office operations. The position serves as the primary liaison between business stakeholders, technology teams, vendors, and support organizations to ensure stable operations while advancing strategic initiatives. The successful candidate will lead a team of Product Managers, Product Owners, Analysts, and consultants responsible for both run and change activities across a complex SAP IS-U/FI-CA landscape. This leader will own product roadmaps, operational support, backlog prioritization, regulatory commitments, defect remediation, and continuous improvement efforts. Responsibilities: Lead product strategy, roadmap development, and delivery for Accounts Receivable and Customer Financial Services capabilities. Oversee functional areas including Credit & Collections, FI-CA, Payments, Refunds, Tax, PIPP, PrePay, and Lighting solutions. Partner with business leaders to define priorities and translate business objectives into technology solutions. Manage product backlogs, enhancement requests, incidents, defects, and operational support activities. Ensure production stability, service-level attainment, compliance, and regulatory support. Lead cross-functional teams consisting of product managers, product owners, analysts, consultants, and vendor partners. Drive continuous improvement initiatives focused on customer experience, operational efficiency, and financial accuracy. Support major projects, regulatory initiatives, system upgrades, and modernization efforts. Develop and mentor team members while fostering a culture of accountability, collaboration, and innovation. Provide executive-level communications, status reporting, risk management, and portfolio governance. Required/Basic Qualifications Bachelor’s degree In addition to required degree, eight (8) or more years related work experience In lieu of Bachelor’s degree(s) AND five (5) or more years related work experience listed above, High School/GED AND twelve (12) or more years related work experience Additional Preferred Qualifications Utility industry experience. Experience with Customer Information Systems (CIS), SAP IS-U, SAP FI-CA, or customer financial operations. Knowledge of collections, payment processing, refund management, tax accounting, and assistance programs. Agile product management and portfolio leadership experience. Experience managing vendor relationships and production support organizations. Working Conditions Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees must live within a reasonable commute to their designated Duke Energy facility, not greater than 50 miles one way. Employees are expected to report to their assigned Duke Energy facility as required and directed by their manager, on average 3 full workdays per regular workweek. Office environment mostly, often with research, analysis or engagement conducted in plants or field Specific Requirements Entrepreneurial with a str