Senior Product Designer, Servicing at Valon in New York, NY

Job description

About the Company Valon is the leading AI platform for mortgage servicing, building the AI-native operating system for regulated finance. Before providing the system of record that powers the entire industry, we built and ran our own mortgage servicer on it. That gave us a real regulated environment to prove our technology could replace the mainframe systems servicers have used for decades. Carrington acquired that servicer and adopted ValonOS as its core platform, allowing us to focus entirely on scaling our SaaS platform. ValonOS is now on track to power 1 in 6 U.S. mortgages across major mortgage servicers like Newrez, Carrington, and ServiceMac. Every process on the platform is structured and programmable, enabling our AI agents to perform core servicing work, like handling payments, escrow, and homeowner questions, directly within the system's controls. We recently raised a $150 million Series D at a $2.3 billion valuation by new investor Ribbit Capital, with continued support from existing backer a16z, amongst others. The Design Team at Valon Valon’s Design team is a tight-knit and ambitious team; As a user-centered design team, we create meaningful and intuitive experiences that set the industry bar. Today, our core products include a mortgage servicing platform that empowers our servicing agents and a homeowner console to manage all things mortgage-related easily. Our company is at the unique stage where you’ll have the opportunity to help shape the core experiences of the homeowners we serve. Sitting inside the product organization, you’ll work closely with our world-class cross-functional teams to make products that deliver value to homeowners, servicing agents, and mortgage lenders. A portfolio is required for consideration. About the Role We seek a talented Senior Product Designer to join our Mortgage Delinquency Team (DQ). As a Senior Product Designer, you will be able to define the ideal user experience for homeowners facing financial hardships. In addition, you will create our servicing agents tool to help us better serve our homeowners as they navigate a stressful time in their financial lives. The complicated delinquent states often come with various edge case considerations; you will need to be comfortable working in ambiguity and partner with internal stakeholders to distill such complexity into simple solutions. Finally, you will work closely with cross-functional teams to deliver high-quality products that solve real user problems and meet business goals. Responsibilities Design large-scale zero-to-one product experience — using end-to-end design process from research, prototyping, testing, to delivery. Build expertise in multiple DQ verticals and context switch efficiently in a fast and iterative environment. Create user journeys, wireframes, and high-fidelity designs that communicate design solutions and align with business goals. Collaborate with product managers, engineers, legal experts, and stakeholders to ensure designs are feasible, scalable, and comply with laws and regulations. Champion user-centered design principles and advocate for user needs throughout the product development lifecycle. Mentor and guide junior designers, sharing best practices and fostering a culture of design excellence. Work within and help evolve our design system, ensuring a cohesive and consistent visual language and user experience across all products and platforms. Collaborate with cross-functional teams to ensure a cohesive user experience across multiple products and platforms. Senior at Valon means A track record of creating intuitive flows and elegant user experiences. Despite working with complex edge cases, compliance considerations, and technical constraints. Plan and execute projects independently. You discover impactful problems to work on, prioritize or deprioritize work with little or no guidance, and determine when to cut scope if necessary. Shape the vision for your product area. Using your domain expertis