Senior Product Designer, Digital - 12-month Contract at Indigo

Job description

An application must include a portfolio. MISSION The Senior Product Designer is a hands-on designer with strong product thinking, sharp visual craft, and the habit of letting data settle debates. You'll design across Indigo's website, app, and in-store kiosks, working with Product, eCommerce, Retail, and Engineering to turn customer and business challenges into production-ready experiences and improve them through testing, research, and performance data. KEY ACCOUNTABILITIES Discovery & Strategy Lead design from problem to launch - Work with Product to frame the problem, explore approaches, craft the detail, and stay with the work through implementation. Find ways to improve the customer experience - Surface gaps, friction, and unmet needs, and recommend fixes worth building. Let evidence sharpen the work - Partner with Product and eCommerce to set hypotheses and shape experiments, then draw on customer feedback, usability testing, and results to decide and refine. Execution Carry projects end to end - Serve as the primary designer from kickoff to launch, scaling from quick fixes to larger initiatives, while drawing on the design team for critique along the way. Design hands-on - Deliver pixel-perfect designs with expert-level Figma craft, from lightweight redlines on small fixes to full specs on larger builds Lead the design review - Bring stakeholders through your thinking, defend your decisions under scrutiny, and steer the conversation toward clear next steps. Ship alongside Engineering - Partner with developers, speaking their language enough to work through technical constraints and trade-offs together. People Build strong relationships - Align partners across teams on the problem, drive decisions, and deliver one coherent customer experience. Raise the bar on the team’s work - Hold a clear point of view on quality, give useful feedback, and set standards that stick. Strengthen an open, constructive design culture - Show up for critique, invite other perspectives, and give and take direct feedback. Cultural Model Indigo’s beliefs and represent the brand well in everything you do Celebrate diversity of thought and keep an open mindset Foster a culture of continual learning, where taking risks is safe Embrace, champion and influence change across your team and the organization SCOPE Reports to: Director, Digital Product Design Manager once Removed (MOR): Chief Customer Officer KEY RELATIONSHIPS Internal: Product Management IT Development Online Merchandising Marketing Creative Studio Work Experience / Education / Certifications 5+ years in product, UX, or digital design, with a portfolio that shows visual craft, interaction detail, clear problem-solving, and shipped work. Depth in consumer-facing digital products, ideally eCommerce, finance, or another transactional environment. A track record of leading design from problem definition through launch and iteration, including complex requirements, states, and edge cases. Post-secondary education in product, interaction, user experience, or visual design, human-computer interaction, or a related field — or equivalent practical experience. Competencies / Skills / Attributes Expert Figma skills - auto layout, components, variants, variables, shared libraries Strong visual and interaction craft - an obsessive eye for pixel-perfect typography, spacing, and hierarchy. Design systems experience - comfort using, building and extending components in Figma. Responsive web and mobile fluency - breakpoints, component behaviour, interaction states, error handling, and edge cases. Sound product judgment, balancing customer needs, business goals, technical constraints, and delivery timelines. A practical approach to research and usability testing - Knowing when you need more evidence and which method answers the question. Strong presentation and facilitation skills, explaining design decisions, handling feedback, and bringing stakeholders to alignment. A collaborative approach with Product