Senior Product Designer - AI Products at Partly in Auckland

Job description

Note: Partly is headquartered in Austin, TX with offices in London, UK, Christchurch, NZ and Auckland, NZ. Wherever you're based, we'll connect you with your nearest office for onboarding, and fly you to join the full team for our quarterly "Season Openers" (we cover travel and accommodation). If you're relocating to join us, we can also assist with relocation costs. 🚀 Our Story Partly is building the infrastructure for anyone to repair anything. We believe everything built should be repairable, and we're building frontier AI to put repair knowledge to work, starting with the $2tn automotive market. Our model, Interpreter, is the first AI purpose-built to understand repair. Trained on 1M+ car models and 1B+ parts, it reads a repair job the way an estimator does, resolves damage into the exact purchasable part, and shows its reasoning with a confidence score. On real production jobs, an estimator working with Interpreter reaches 98.8% parts-list accuracy, against 92.1% with today's tools. It powers PartlyRepair, used by collision shops, workshops and suppliers to take the admin off the job; PartlyLabs, the agentic infrastructure enterprises use to deploy Interpreter across their own workflows; and a developer API. Founded by ex-Rocket Lab engineers, we've raised a $50m Series B led by DST Global (Anthropic, Airbnb, Meta, TikTok, Spotify), with Blackbird Ventures, WNDR, Activant Capital, Icehouse Ventures, Square Peg, Airtree and Ecliptic Venture Capital. Hear it from the team: Why Partly exists and AI at Partly. The opportunity Repairers train for years to be on the tools, then spend half their day on quotes, paperwork and finding parts. Partly's product aims to automate the admin so repairers can focus on their craft. The products we've launched this year start with a conversation, and behind it a system generates the interface the moment needs. So we no longer design a set of pages. We design components, and then we design the brain the AI uses to assemble them. Very few designers have done this yet. That's the opportunity: to work out what product design becomes at an AI company, in a domain where a wrong answer is a $1,000 part that can't be returned. The problems are real and unsolved. How does someone who's never used a chat interface know what to ask when they land on an empty box between phone calls? How does a task you do forty times a day become one tap, not one more sentence to type, with the same result every time? How much of the agent's reasoning do you show before trust turns into a wall of text? Where should the interface be opinionated, and where should it be generated? We don't have the answers yet. You'll own finding Partly's. 🖍️ The role Our product teams are organised around a product, each led by a Product Lead (Principal Product Manager) with a Product Engineer and a mix of engineers. Design is not embedded in those teams. We're building a global design team that works across all of our products and is focused on three things: the design system everything is built from, coherence across the whole product family, and the quality of the experience wherever a repairer or supplier meets us. Our customers range from repairers and parts admins in a single independent workshop to multi-billion-dollar repair groups, and the suppliers who provide their parts. The team exists to drive adoption and stickiness through experiences that feel magical, in a way that works for our customers. We work collaboratively with the Product Leads who drive their products. This is a senior design role for someone with incredible judgement and hands-on experience with AI surfaces and experiences. You lead with design: problem framing, systems thinking, interaction and craft. And you make things real, with working prototypes built inside our design system. You won't sit in a product team's backlog. Product Leads own their products and what ships. You own the principles, patterns and system they build from, and you set your own agen