Senior Pricing Manager at Redox

Job description

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers. Job Responsibilities: 40% — Deal Desk & Execution • Serve as Redox's Deal Desk for bespoke, non-standard enterprise deals, reviewing and approving pricing before it reaches the customer • Pull deal context from account executives and Gong call recordings to understand the customer's business need and where negotiation pressure is coming from • Structure pricing for each deal across Redox's three commercial levers — platform fee, connection-based pricing, and transaction-based pricing — within the pricing strategy Product has set • Advise reps in real time on structuring responses to specific asks — discounts, multi-year terms, minimum commitments, ramp schedules, and most-favored-nation clauses • Partner with Sales leadership, Finance, and Legal to translate approved pricing into contract-ready terms 25% — Pricing Operations & Governance • Set and enforce discounting guardrails and approval thresholds so pricing stays consistent and margin-protected deal to deal • Build and maintain self-serve pricing tools/models for standard scenarios, so Director-level review is reserved for genuinely bespoke deals • Own the operational workflow and systems that support deal pricing approvals (CPQ, Salesforce, or equivalent) • Maintain documentation of current pricing rules, exceptions, and approval paths so the process is auditable and repeatable 20% — Cross-Functional Collaboration & Insight • Partner with Product, who owns pricing and packaging strategy, to translate that strategy into operational guardrails and Deal Desk practice • Track pricing and discounting patterns across closed deals and feed findings back to Product to inform how pricing and packaging strategy evolves • Represent the voice of Sales and the field in pricing conversations — what's working, what's not, and where the friction is • Partner with Finance to ensure deal pricing decisions align with margin and revenue targets 15% — Change Management & Enablement • Lead rollout of pricing and packaging changes approved by Product, including field readiness, adoption planning, and escalation governance • Partner with Sales Enablement and field leadership to equip go-to-market teams with the tools, guidance, and collateral needed to operate under new pricing and packaging • Provide leadership updates on Deal Desk performance, pricing exceptions, and adoption of new pricing models Required Skills and Experience: • 8+ years in deal desk, sales finance, revenue operations, or pricing operations, ideally at a B2B SaaS company with usage-based or hybrid pricing • Proven track record structuring and negotiating complex, multi-element enterprise deals in a Deal Desk or sales finance capacity • Experience operationalizing pricing or packaging strategy set by others (Product, pricing strategy teams) into guardrails, tools, and repeatable process • Comfortable working directly with reps under deal pressure — clear, fast, decisive • Strong financial modeling and analytical skills, with a track record of turning deal and pricing data into clear recommendations • Strong cross-functional collaboration skills — able to work closely with Product, Sales, Finance, and Legal, and to represent field realities credibly to strategy owners • Healthcare, health tech, or healthcare interoperability experience is a plus, not required • Ability to effectively leverage AI tools in day-to-day work • Bachelor's degree in Business, Finance, Economics, or a related field (strongly preferred) Specific Software Platforms/To