Senior Platform Software Engineer at Oracle in Nashville, TN

Job description

Basic Qualifications 4+ years of experience supporting commercial software, cloud infrastructure, or storage services in a distributed production environment. Strong knowledge of Linux, operating systems, networking fundamentals, and production operations. Knowledge of storage systems, file systems, and distributed-system fundamentals. Experience with automation or infrastructure tooling such as Python, Terraform, Bash. Strong troubleshooting, debugging, incident-management, and ticket-resolution skills. Ability to coordinate effectively with development, operations, networking, security, and other partner teams. Clear written and verbal communication, sound task management, and the ability to produce high-quality technical documentation. Ability to interpret service metrics, logs, alarms, and operational trends during troubleshooting and reliability analysis. Familiarity with Agile practices, change management, and production-readiness principles. Preferred Qualifications Hands-on experience with NetApp storage platforms, administration, monitoring, troubleshooting, or performance analysis is an added advantage. Experience operating enterprise file-storage services or other large-scale storage platforms. Experience with cloud infrastructure and services, particularly Oracle Cloud Infrastructure. Experience designing or improving highly available, resilient, and scalable operational systems. Experience developing automation for provisioning, deployment, monitoring, remediation, or operational workflows. Understanding of storage protocols, data protection, backup, replication, and disaster-recovery concepts. Demonstrated automation mindset: identifying repetitive operations and operational toil, automating them safely, and measuring the resulting improvement. Creative and analytical problem solving, including structured brainstorming and root-cause analysis to produce scalable, durable solutions for recurring problems. Responsibilities Perform routine service operations, including host and storage-system management, security and compliance activities, automated and manual ticket resolution, and customer notifications. Monitor and maintain the availability, reliability, performance, and capacity of OCI File Storage Servicess across pre-production and production environments. Participate in customer-impacting incidents, lead timely mitigation, coordinate with partner teams, and drive long-term corrective actions. Review and approve the operational readiness of new service features and changes. Execute and own software and infrastructure deployments using approved automated tools and change-management practices. Proactively identify recurring incidents, ticket noise, operational gaps, and sources of toil; create automation, bugs, runbooks, metrics, and alarms to address them. Investigate performance, capacity, networking, host, and storage-system issues, escalating effectively when deeper product or vendor expertise is required. Identify growth trends and provide input to capacity planning and service scaling. Create and improve alarms, dashboards, operational procedures, troubleshooting guides, and service documentation. Participate in large-scale events involving service dependencies and coordinate recovery activities. Contribute to problem management by identifying root causes, tracking corrective actions, and preventing recurrence. Continuously improve service operability, observability, resilience, and customer experience. Owns moderately complex components within platform services or SDKs; leads team-level improvements to integration frameworks and developer tooling. Performs deep debugging across a bounded set of distributed services, driving fixes that protect downstream consumers and upgrade paths. Analyzes usage, performance, and error budgets for specific platform surfaces; implements targeted resilience and capacity optimizations. Authors and curates team-scoped documentation, samples, and adoption guidance. Key Respon