Senior People Partner, Deployment at Valon in New York, NY

Job description

About the Company Valon is the leading AI platform for mortgage servicing, building the AI-native operating system for regulated finance. Before providing the system of record that powers the entire industry, we built and ran our own mortgage servicer on it. That gave us a real regulated environment to prove our technology could replace the mainframe systems servicers have used for decades. Carrington acquired that servicer and adopted ValonOS as its core platform, allowing us to focus entirely on scaling our SaaS platform. ValonOS is now on track to power 1 in 6 U.S. mortgages across major mortgage servicers like Newrez, Carrington, and ServiceMac. Every process on the platform is structured and programmable, enabling our AI agents to perform core servicing work, like handling payments, escrow, and homeowner questions, directly within the system's controls. We recently raised a $150 million Series D at a $2.3 billion valuation by new investor Ribbit Capital, with continued support from existing backer a16z, amongst others. About the role Be the People Partner for the teams that make Valon work: the ones deploying ValonOS, the ones selling it, and the ones running the company behind them. You will be a trusted partner to leaders across Deployment and Implementation and the builder & owner of a People Programs roadmap for this group. You will help leaders make better decisions about organization design, workforce planning, manager effectiveness, performance, talent, and change—and then turn recurring needs into programs, tools, and operating rhythms that work in practice. This role sits at the intersection of strategic partnership and program building: you will advise Deployment and Implementation leaders while creating the manager and talent practices the organization needs next. This is a hands-on role for someone who can move between a senior leader conversation, a manager coaching session, and the details of shipping a program. You will work closely with the People team along with key stakeholders within Deployment and G&A. Why this role matters Most People Partner roles tune an organization that is already stable. This one asks you to help build the organization while it is running. Our Deployment teams migrate decades-old regulated operations onto ValonOS. One client called it “open-heart surgery while the patient is still walking around.” Timelines are tight, executives are watching, and many of the managers leading the work are managing for the first time. GTM is growing beyond founder-led sales. G&A supports a company whose business model is changing in real time. That creates people problems that keep repeating: roles that need redefining after a reorg, managers who need better tools for feedback and delegation, talent decisions that need a consistent process. Your job is to spot the patterns and turn them into programs and operating rhythms that scale. The work sits close to company strategy, is visible to the executives you partner with, and lets you point to exactly what changed because of it. What you’ll do Partner with Deployment and Implementation leaders Advise leaders on team structure, role clarity, spans and layers, workforce planning, headcount, and growth. Help leaders navigate reorganizations, operating-model changes, and the periods of re-onboarding and clarification that follow them. Bring a clear point of view on manager effectiveness, team health, retention, and talent risks. Translate business plans and operating challenges into practical people decisions. Build manager capability and learning programs Create and improve a manager-development program that helps managers delegate, give feedback, manage performance, develop people, and lead through change. Build a practical learning and development roadmap for Deployment and Implementation, including manager learning, role-specific development, and career growth. Equip managers with playbooks, tools, training, and recurring forums they will actually us