Senior Operations Specialist, Campus Card Services at Suffolk University in Boston, MA

Job description

This position is a senior member of the Card Services Office, providing management and system administration of the tools and technology used by the university’s campus card services functions, and certain other applications used by the University Police and Security Department as well as providing a key role in reporting requirements, customer service, and student employee supervision, including: Card Services Meal plan management for all participants, including students, employees, contractors, summer residents and visitors Works closely with dining provider to manage this service All aspects of access control management for all members of the community including students, employees, contractors summer residents and visitors, including: System maintenance and management Hardware troubleshooting, support, and maintenance Vendor management ID production RAM account management, On-line photo submission Outside/partner merchant network On-site attendance tracking and on/off site web sales, Police/Security, systems including: Electronic report management system Visitor management system Closed circuit television system Key control system Incumbent will also; produce financial reporting associated with Ram Card tenders and works with the accounts payable and controller’s offices to ensure that all transactions are properly recorded and reporting is provided at the necessary cadences. serve as a primary provider of customer support to all members of the community, providing superior service to all who require it. cooperate and collaborate with campus partners to ensure all services of the office are coordinated and executed in professional manner. support communications and marketing efforts associated with Ram Card services, including in-person, print, web and social media outreach and engagement. participation in and presenting at student and employee orientation sessions. provide training and support to system end users and the community at large. Manage a number of student workers and a grad fellow who will work in support of the mission of the office, including hiring, training, scheduling, payroll and professional development. Responsibilities Systems Administration and Technology Management Serve as the primary system administrator for technology supporting the University’s Card Services operation and designated systems used by the University Police and Security Department. Administer the University’s campus card platform and associated applications, ensuring reliable operation, accurate data, appropriate system configuration, and effective coordination with campus stakeholders and vendors. Work with the Director on system upgrades, implementations, integrations, and enhancements associated with CBORD Odyssey and related user interfaces and applications utilized by University Police and Security, the Bursar’s Office, Dining Services, Human Resources, and other University departments. Maintain knowledge of the systems, technologies, operational processes, and vendor services supporting Card Services and assigned Police and Security applications. Identify operational or system issues that could affect service delivery and coordinate appropriate corrective action with internal departments and external service providers. Resolve technology outages and significant system issues affecting Card Services or supported applications, including situations that may require work outside normal business hours and may require the coordination of one or more partners, both internal and external. Access Control and Identification Services Manage all aspects of access-control services for members of the University community, including students, employees, contractors, summer residents, visitors, and other authorized individuals. Perform ongoing access-control system maintenance, administration, configuration, troubleshooting, and operational support. Under the direction of department leadership, provide maintenance and operational support for