Senior Netsuite Specialist 2, Information Technology Technical Support & Maintenance at Halozyme Therapeutics in San Diego, CA

Job description

Save time and apply through your LinkedIn account. Click the Apply with LinkedIn button and your LinkedIn profile will be imported into our site. In order to move forward, you will need to create an account. Your password must be eight characters long, contain at least one special character, one capital letter and a number. We look forward to discovering your talents. Welcome to an inspired career. At Halozyme, we are reinventing the patient experience and building the future of drug delivery. We are passionate about the important work we do and constantly strive to do more. We embrace transformation and work hard to innovate for the future. We do this together, as One Team – we rise by lifting others up and believe in the power of working together for the collective win. That’s why we need you—to help us make a significant impact by taking on increasingly complex challenges, leaping beyond the status quo, advancing our mission and making our One Team culture thrive. Join us as a Senior Specialist 2, IT Technical Support & Maintenance , and you’ll be part of a culture that welcomes diversity, thinks differently to solve problems, works collaboratively as one team, and delivers meaningful innovations that impact people’s lives. How you will make an impact The Senior Specialist 2, IT Technical Support & Maintenance supports and maintains the NetSuite ERP environment and its integrations with Workato, Zone (AP automation tool), and RF-SMART. This role will provide day-to-day technical support, manage system maintenance activities, assist with planned releases and approved changes, maintain user-level security, troubleshoot integration issues, and ensure systems operate in alignment with SOX (Sarbanes-Oxley) and GxP (Good Practice) compliance requirements. In this role, you’ll have the opportunity to: NetSuite Support Provide Tier 1 and Tier 2 support for NetSuite users across Finance, Procurement, Supply Chain, Manufacturing and Quality. Troubleshoot issues related to transactions, workflows, saved searches, roles, and permissions. Coordinate and support planned NetSuite releases, patches, and approved system changes. Assist in testing and deploying NetSuite updates, customizations, and new features. Maintain system configurations and ensure proper documentation of changes. Integration Support Monitor and support integrations between NetSuite and: Workato (for automated workflows and data sync) Zone (AP automation tool) RF-SMART (for warehouse and inventory operations) Collaborate with vendors and internal teams to resolve integration errors and optimize performance. Document integration workflows and maintain configuration records. Compliance & Governance Ensure all system configurations, workflows, and access controls adhere to SOX (Sarbanes-Oxley) compliance standards, including audit trail integrity and segregation of duties. Support GxP (Good Practice) compliance by maintaining validated systems, documenting changes, and participating in periodic reviews and audits. Work closely with internal audit, QA, and compliance teams to ensure systems meet regulatory and operational requirements. User Training & Documentation Create and maintain user guides, FAQs, and training materials for NetSuite and integrated tools. Conduct onboarding and refresher training sessions for end users. System Monitoring & Maintenance Perform routine system health checks, data validations, and performance monitoring. Plan and execute maintenance activities, including scheduled downtime, patching, and configuration updates. Support audit and compliance efforts by ensuring proper access controls and data integrity. Continuous Improvement Identify opportunities to improve system usability, efficiency, and reliability. Participate in enhancement projects and cross-functional initiatives related to ERP and automation. Other duties as assigned Education, experience, knowledge, skills and abilities: At least 8 years of IT experience with at least 2 years of e