Senior Manager, UHN West Park Assessment Centre at University Health Network (UHN) in Toronto, ON

Job description

Union:  Non-Union Number of vacancies:  1 New or Replacement Position:  Replacement Site:   West Park Healthcare Centre, and other locations withing the GTA Department:   Assessment Centre Reports to:   Senior Director, Altum Health Salary Range:    $121,215 to $151,518 per year. Hours:  37.5 per week Shifts:  Monday to Friday Status:  Permanent Full-time Closing Date:  November 17. 2026 Position Summary UHN West Park Assessment Centre provides a variety of comprehensive, multidisciplinary, objective third-party assessment services to insurers, the medical-legal and disability management community, and employers. One hundred percent of the Assessment Centre's revenues go directly back to UHN, benefiting patients recovering from life-altering events and medical conditions. We are currently looking for a  Senior Manager, UHN West Park Assessment Centre  to join our team and lead this division. The Senior Manager, Assessment Centre is responsible for providing strategic and operational leadership for the UHN West Park Assessment Centre. Reporting to the Senior Director – Altum Health, the Senior Manager will oversee all operational functions to ensure the efficient delivery of high-quality assessment services, quality and process improvement, financial management, exceptional customer experiences, regulatory compliance, and sustainable business growth. The successful candidate should hold expert knowledge of the SABS legislation, insurer’s examinations and independent evaluations. This role is hybrid in nature with onsite presence required at the UHN West Park Healthcare Centre or other locations within the GTA as driven by the needs of the business, its clients and customers. Duties Operational Leadership Oversee the day-to-day operations of the Assessment Centre, ensuring efficient and effective service delivery across all assessment services. Develop and implement operational strategies, policies, procedures, and performance metrics to support organizational goals. Monitor performance of division related service volumes, resource utilization, scheduling efficiency, turnaround times, and customer satisfaction. Identify opportunities for process improvement, workflow optimization, and operational innovation. Keep abreast of external changes that could impact the business operations such as legislative and guideline changes. Educate staff, Quality Assurance Consultants and Assessors, implement new work flow processes, and revise or create new policies and procedures Ensure adherence to quality standards, regulatory requirements, accreditation expectations, and organizational policies. Business Performance & Growth Support the development and execution of business plans that promote service growth and financial sustainability. Monitor key operational and financial performance indicators and prepare regular reports for leadership. Identify market opportunities and support the expansion of assessment services across the insurance, legal, disability management, and employer sectors. Collaborate with leadership to develop pricing strategies, service offerings, and operational initiatives that enhance competitiveness. Team Leadership Provide leadership, mentorship, and performance management for the core leadership team. Support development of leadership, administrative, and operational teams Foster a culture of accountability, collaboration, service excellence, and continuous improvement. Support recruitment, onboarding, training, and professional development activities. Lead change management initiatives and promote employee engagement. Client & Stakeholder Management Develop and maintain strong relationships with insurers, law firms, case management companies, employers, and healthcare professionals. Act as a contract manager and key operational liaison for clients and external stakeholders. Address service concerns and implement solutions to e