Senior Manager to Strategy&, FS Consulting (Banking Digital Transformation) at PwC

Job description

Job Description & Summary We are looking for an experienced Senior Manager to join our Financial Services Consulting practice with a strong focus on banking digital transformation. In this role, you will lead strategic and operational transformation initiatives for financial institutions, helping clients redesign business processes, improve customer journeys, enhance operating models, and deliver business-driven change across retail, SME, corporate, and digital banking. This is a primarily business-focused role with selective exposure to technology-related topics. The successful candidate will work closely with senior stakeholders across business, operations, transformation, and IT to ensure that business priorities are translated into practical requirements, implementation roadmaps, and sustainable transformation outcomes. Responsibilities Business Transformation & Strategy Lead business transformation projects for banks and financial institutions across retail, SME, corporate, and digital banking. Support clients in defining target operating models, transformation priorities, business cases, and implementation roadmaps. Assess current-state business processes, service models, and organizational setup; identify improvement opportunities and define target-state solutions. Advise clients on strategic initiatives related to business growth, customer experience, operational efficiency, and channel transformation. Business Architecture & Process Redesign Lead redesign of key banking processes, including onboarding, lending, servicing, sales, collections, and customer support. Define business requirements, process frameworks, customer journeys, and business capability needs for transformation programs. Identify operational bottlenecks and process inefficiencies; develop practical and value-driven recommendations. Ensure alignment between transformation objectives, business requirements, and delivery scope. Products, Channels & Customer Experience Support development and enhancement of banking products, service propositions, and channel strategies. Contribute to customer journey transformation across branch, contact center, remote, and digital channels. Help clients define business requirements for CRM-enabled sales and service, digital onboarding, customer servicing, and data-driven engagement. Analyze market practices, client needs, and customer expectations to shape relevant business recommendations. Technology Enablement Translate business needs into clear functional requirements and high-level solution implications. Work with business and technology teams to support implementation planning and ensure business alignment of enabling solutions. Contribute business input into initiatives involving core banking systems, CRM, digital channels, AI, and data platforms. Support transformation programs where technology is an enabler, while maintaining a primary focus on business value and business outcomes. ​ Client & Team Leadership Manage complex workstreams or full engagements with senior stakeholders across client organizations. Facilitate workshops, working sessions, and steering discussions with client leadership. Oversee the quality of project deliverables and ensure timely, high-standard execution. Lead and develop consulting teams, providing coaching, guidance, and performance oversight. Business Development & Stakeholder Management Support business development activities, including proposals, client presentations, RFP/RFI responses, and commercial discussions. Build and maintain strong relationships with senior stakeholders across banking and financial services clients. Identify opportunities for follow-on work in business transformation, process optimization, customer experience, and digital enablement. Contribute to internal knowledge development and thought leadership in banking transformation. Requirements 10+ years of experience in consulting, banking, or financial services. Project management (at least 5 years of experien