Senior Manager, ServiceNow Technical Product Management at Ecolab in Saint Paul, MN

Job description

Ecolab is seeking an experienced Senior Manager, ServiceNow Technical Product Management to lead the Technical Product Managers supporting products and business capabilities across our enterprise ServiceNow platform. ServiceNow supports critical workflows across Finance, Procurement, Commercial Operations, Customer Service, HR, Associate Experience, IT, Legal, and other areas of the company. Each of these products requires strong ownership, but they also operate on a shared platform. This role will bring those product areas together under one clear functional direction. You will lead the Technical Product Management team and serve as the functional authority for the ServiceNow platform. The individual Technical Product Managers will continue to own their respective products, roadmaps, backlogs, stakeholder relationships, adoption, and product health. Your responsibility will be to set the direction for the team, connect the product roadmaps, resolve priorities and functional decisions that cross products, and make sure we are building a coherent enterprise platform rather than a collection of separate solutions. This is both a leadership and hands-on product role. You will work closely with business product leaders, process owners, Architecture, Engineering, UX, Enterprise AI, Data, Security, QA, Delivery, and Operations. You will need to understand the business problems being solved, how ServiceNow can best address them, and where a request introduces duplication, unnecessary complexity, or long-term platform risk. This role owns the functional direction of ServiceNow and the quality of product decisions across the platform. Platform Architecture owns technical architecture and guardrails. Engineering and Delivery own technical execution, quality, capacity, and delivery performance. Reporting to the ServiceNow Platform Owner, this role will have broad visibility across Ecolab and a meaningful opportunity to shape how ServiceNow is used as an enterprise workflow platform. What’s in It for You Lead the Technical Product Managers responsible for ServiceNow products and value streams across Ecolab. Set the functional direction for an enterprise platform supporting several major business functions. Shape an integrated ServiceNow roadmap rather than managing one product or program. Partner directly with business and technology leaders on priorities, investments, and product decisions. Build a strong Technical Product Management practice with clear ownership and consistent standards. Influence how Ecolab uses workflow automation, enterprise search, knowledge, data, integrations, user experience, and AI. Develop a team with deep business knowledge, sound product judgment, and strong ServiceNow expertise. What You Will Do Lead the Technical Product Management Team Lead, coach, and develop the Technical Product Managers responsible for ServiceNow products and business capabilities. Set clear expectations for product ownership, decision-making, stakeholder engagement, roadmap management, adoption, and value realization. Review product roadmaps, priorities, risks, dependencies, and outcomes with each TPM. Help TPMs work through complex business requirements, platform decisions, and stakeholder disagreements. Assign product ownership based on business priorities, product complexity, and team capacity. Build consistent product-management practices without losing the business and domain knowledge required within each product area. Develop the team’s product, business, leadership, and ServiceNow capabilities. Build succession plans and create meaningful development opportunities across the team. Hold the team accountable for product outcomes, not simply for completing projects or delivering features. Serve as the Functional Authority for ServiceNow Set the functional direction and product principles for how ServiceNow is used across Ecolab. Provide direction on functional decisions that affect multiple products, business functions, or user e