Senior Manager Service Architect at PwC

Job description

Line of Service Advisory Industry/Sector Not Applicable Specialism PPM Management Level Senior Manager Job Description & Summary PwC Ireland- Bring Your Talent, Grow Your Skills, Unlock Your Potential! Are you passionate about helping organisations run faster, scale smarter and lead stronger with managed services? Delivery models have fundamentally shifted using globally connected networks and ecosystems and the latest technologies (including AI). Do you thrive in collaborative multi-location environments where your expertise is required to architect and solution complex service delivery models for the benefit of our local clients? PwC Ireland is looking for a Service Architect for our Managed Services team, where your capabilities are needed to support our local business development activities, leveraging our global delivery network and 3rd party ecosystem to architect winning managed services and associated delivery chains to meet and exceed client expectations and to continue to grow our managed services business in Ireland. Our Managed Services T eam At PwC Ireland, our Managed Services team shapes, solutions and delivers managed services with our global delivery netwo r k and 3 rd party ecosystems with leading organisations across all sectors . We run managed services bu i l t on leading technologies so our cl ients can accelerate their business strategies e nabling them run faster, sc a le smarter and lead stronger in a n increasingly c hanging and complex business landscape. Purpose-led work you’ll be part of As a Senior Manager Service Architect with a s trong focus on business development , you’ll work with our local client teams and our global delivery network and 3 rd party ecosystem to shape, architect, propose and win manag ing services work with our local Irish clients . Your role is key for continuity during th e business development cycle in acting as th e hub between th e local account team and our network and ecosystem . T he delivery of technology enabled managed services, harnessing th e be st of our global network and 3 rd party ecosyst em . You will be the local lead responsible for architecting the solution leveraging the best technology enabled managed service asset s available across our network and e cosystem. Part of you r Service Architect role is also to work with cl ie n t acc o unt team s helping identify other opportunities to add value to their client . In addition, you will be joining a fast-growing local team and will have a role in further developing and building the loca l team. R esponsibilities include: Designing and architecting managed service solutions and proposals for our client teams leveraging the right and most appropriate assets across or global network and 3 rd party ecosystem ; Developing collaborative relationships with delivery leads, internal solution labs and other architects , a nd 3 rd parties across PwC’s global network and 3 rd party ecosystem to successfully architect, price and sell managed services to Irish clients ( typically multi-location, multi-team services ) ; Supporting client account team business development activities around managed services. Keeping up to date on latest trends in managed services (e.g. application of AI) and any developments within our network and e cosystem to enhance our managed service solutions and proposals ; Conducting service reviews to diagnose causes and identify reme dies when a managed service is not operating as expected ; Involvement in contracting with our clients and our delivery network and 3rd parties. Developing additional local service architects through training, coaching and mentorship to further enhance and build our local managed services capabilities ; Building the local PwC internal knowledge and understanding of Managed Services ; Coaching and mentoring of consultants fostering a culture of continuous learning , collaboration, D eveloping collateral and insights to support managed service propositions ; Working wi