Senior Manager, Revenue Operations at Commerce in Austin, TX

Job description

Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you. This role sits within the Revenue Operations organization and is responsible for translating go-to-market strategy into scalable processes, systems, and insights that improve pipeline health, customer outcomes, and revenue performance. As the AI-powered GTM technical landscape continues to evolve, this role will be instrumental in engineering the latest artificial intelligence and machine learning technologies to enhance GTM processes and decision-making, ensuring responsible implementation that drives measurable business impact. What You'll Do Operations Leadership & Strategy Own the end-to-end Operations function across Sales, Partner and Customer Success Act as the operational partner to Sales and Customer Success leadership, enabling pipeline growth, customer retention and expansion growth through strong process, systems, and analytics. Identify operational gaps across the full revenue lifecycle and proactively design solutions that scale with the business. Partner with Sales, Partner, Customer Success and Finance leadership to define and deliver on annual and quarterly revenue targets Translate strategic initiatives into clear execution plans with defined milestones, owners, and success metrics. Evaluate business tradeoffs and model financial and operational impacts related to pipeline generation, retention, expansion, and partner programs Pipeline, Forecasting & Territory Planning Own pipeline management processes and cadences, ensuring consistent hygiene, visibility, and stage-gate discipline across the sales cycle. Drive forecast accuracy through disciplined methodology, regular pipeline reviews, and close partnership with sales leadership. Lead territory/account planning in partnership with Sales leadership and Finance, ensuring equitable coverage and alignment to growth targets Analytics, Reporting & Insights Define and own core Sales, Partner and Customer Success KPIs, including pipeline coverage, win rate, forecast accuracy, quota attainment, retention, churn, expansion, adoption, and services utilization/capacity. Build and maintain executive and operational dashboards that enable decision-making across Sales, Customer, and Revenue leadership. Support QBR preparation and delivery — packaging performance data, trends, and risk/opportunity narratives for sales and customer leadership. Proactively surface insights, risks, and opportunities from the data so that sales and customer teams can act on them, rather than waiting to be asked. Partner with Analytics and Business Systems to ensure data accuracy, metric consistency, and reliable reporting. Translate complex sales data into actionable recommendations that influence business decisions. Analyze trends in performance, pipeline development, win rates, forecasting accuracy, and revenue growth. Create a culture of data-driven decision making throughout the sales organization Systems & Process Orchestrates AI-human collaboration in the sales process, and manages and optimizes AI sales intelligence tools and autom