Senior Manager, Revenue Accounting at Freshworks in San Mateo, CA

Job description

As a Senior Revenue Manager, you will keep the revenue close accurate and on time while partnering with finance, systems, and business leaders on long-running process and systems transformation programs, including the use of AI and automation in revenue operations. You will act as second reviewer on revenue transactions and final reviewer on high-value items, coordinate with FP&A on forecasting and variance analysis, and work closely with our India-based revenue managers, who serves as first reviewer, in a follow-the-sun close model. Hands-on experience with Salesforce, NetSuite and billing or revenue automation platform such as Zuora, Zuora RevPro, or Salesforce Billing is central to the role. This role suits someone who can balance the demands of a recurring close with multi-quarter, cross-functional project work led by others. Close and Review Lead the revenue close process and serve as second reviewer on revenue reconciliations and disclosures Identify items that need technical accounting input and escalate them to the technical accounting team with the right context and support Maintain a materiality and escalation framework that defines which items stop at first review, which require second review, and which require final review Process and Systems Transformation Work with finance, IT, Billing, Sales Ops, and Data leaders on multi-quarter revenue transformation programs, such as billing-to-revenue integration, revenue subledger enhancements, contract management, and close automation Represent revenue accounting and the close in design discussions, providing input on requirements, process flows, and impacts on review and controls Help drive adoption and change management across the US and India teams, including training reviewers to work with AI-assisted outputs Help translate business and accounting needs into system requirements, and challenge designs that would add risk or manual effort to the close Support testing, UAT, and cutover readiness, and confirm post-implementation processes and controls work as intended India Team Collaboration Partner with the India managers (first reviewer) to set review standards, checklists, and escalation thresholds Provide clear handoffs, feedback, and coaching to keep review quality consistent across time zones Analyze second-review findings and trends with the India manager, and drive root-cause fixes FP&A Coordination Coordinate with FP&A on revenue forecasting and budget-to-actual variance explanations Provide revenue and deferred revenue data, bookings-to-revenue bridges, and insight into drivers such as renewals, upsells, churn, FX, and pricing changes Align on close calendars and flash results, and flag risks and one-time items early Controls and Audit Own execution and documentation of revenue-related close controls, including the multi-tier review controls Make sure process and system changes, including AI-assisted steps, are documented for audit Support external audit requests, walkthroughs, and quarterly review procedures, bringing in technical accounting for positions Track and remediate control gaps and review findings Leadership Mentor and develop revenue accountants and analysts Communicate close status, risks, and project input clearly to the Senior Director and cross-functional leaders Required Bachelor's degree in Accounting or Finance; CPA a plus 8+ years of progressive revenue accounting or revenue operations experience with significant hands-on close and review responsibility, ideally in SaaS or technology Experience contributing to multi-quarter system implementations and process transformation projects led by others (for example, revenue automation, ERP or billing integrations), from requirements through UAT and go-live Working knowledge of AI and automation as applied to finance and accounting, including strengths, limitations, and risks such as accuracy, bias, data privacy, and the need for human review Ability to influence senior stakeholders and work across f