Senior Manager, Program Wireless Networks Sales, Operation & Deployment at Samsung Electronics

Job description

Position Summary This role is not eligible for immigration sponsorship Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. If you have ambitions to be a part of a Best in Class organization, Samsung’s Wireless Networks team is the place to be. The role of the Wireless Networks Team is to support our carrier customers through our innovative technology roadmap. The dynamic culture at Samsung offers both great challenge and great reward. If you want to work among the very best talent in the industry, working on the most innovative products in the world, Samsung is the right choice. The Program Sales, Operation and Deployment Sr.. Manager will serve as a key customer-facing, responsible for driving the end-to-end program lifecycle, profitability and collection from pre-sales and proposal generation to strategic deployment and operational governance. This hybrid role is designed to integrate sales objectives with flawless execution, ensuring customer satisfaction and account profitability. This role is distinct from purely operational roles by incorporating direct responsibility for sales support, commercial proposal development, and strategic customer engagement to expand Samsung's footprint while assuring Project profitability. It is an individual contributor role with substantial scope of responsibilities. Essential Duties and Responsibilities: • Sales & Operations Sr. Program Manager: Act as customer liaison for both sales and deployment activities, managing everything from initial quoting and PO generation to project acceptance, final project true-ups and reimbursement tracking. • Responsible for managing and completing complex project activities as assigned by the Director of Samsung’s Customer Account Team. • Strategic Deployment Management: Program manage the deployment of 4G/5G RAN and core network solutions, leveraging experience from programs like the Viaero Rip & Replace to drive efficiencies, manage resources and ensure timely collections. • Commercial & Proposal Development: Lead the creation of complex service quotes, proposals, and responses to customer RFIs (Request for Information), drawing on deep experience in developing quote-generating scripts and managing program financials. • Customer Relationship & Account Growth: Develop and maintain deep relationships within the customer’s organization. Educate the customer on Samsung processes, identify pain points, and strategically introduce new services proposal to drive growth. • Strategically support face-to-face feature and product roadmap customer meetings to ensure customer knowledge and satisfaction of Samsung’s product portfolio. • Financial & Supply Chain Governance: Manage program financials, including quote and invoice tracking, reimbursement assurance (FCC), and Accounts Receivable (AR) aging analysis. Lead supply chain solutions to resolve hardware shortages and structure surplus deals. • Executive Reporting & Cross-Functional Leadership: Design and deliver program overview presentations and health scorecards to both internal and