Senior Manager, Product Management at Royal Caribbean Group in Miramar, FL

Job description

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. The Royal Caribbean Group’s IT Shipboard F&B Team has an exciting career opportunity for a full time Senior Manager, Product Management reporting to the Director, IT Shipboard Food and Beverage. This position is onsite and based in Miramar, Florida. This position is also not eligible for work authorization sponsorship. Position Summary: The Senior Manager, Product Management (Onboard Revenue Operations & Sales) is responsible for the strategic leadership, evolution, and performance of onboard revenue product portfolios, including, but not limited to onboard sales-supporting applications (SmartFleet: SalesTrax), Dining Reservations, Food & Beverage Operations technology, Legacy Point-of-Sale (POS), Internet & connectivity, and the NextCruise Operations Hub. This role drives the end-to-end product and technology strategy to unlock revenue growth through scalable platforms, digital innovation, and operational efficiencies. The Senior Manager partners closely with business stakeholders to identify opportunities, define roadmaps, and deliver solutions that enhance the guest experience while maximizing onboard revenue outcomes. This leader ensures alignment between business vision and technology execution—enabling integrated, data-driven, and guest-centric solutions across the onboard ecosystem. Essential Duties and Responsibilities: Strategic Leadership & Product Management Own the strategic direction and full lifecycle of onboard revenue technology products across multiple domains, including Onboard Sales (SmartFleet: SalesTrax for Next/Future Cruise), Dining Reservations, Food & Beverage Operations, Legacy POS, Internet & connectivity, and more. Define and execute multi-year product roadmaps aligned to revenue growth, onboard guest experience elevation and personalization, and operational efficiency goals. Identify and prioritize opportunities to increase onboard revenue and guest satisfaction through digital capabilities, platform enhancements, and experience innovation. Lead and mentor multiple product teams, fostering a culture of accountability, curiosity, and continuous improvement. Translate complex business, commercial, and operational requirements into structured engineering intake and clearly scoped product initiatives. Onboard Revenue, Sales & Dining Own the product strategy for the onboard sales platform (SmartFleet: SalesTrax), converting onboard-sales activity into measurable, trackable revenue. Drive standardization of onboard revenue data into one connected signal — unlocking internal, revenue-driving capability across the existing 3rd-party footprint. Advance Dining Reservations as a strategic product layer (40M+ reservations and 100M+ guest interactions today; 50M+ digital projected by 2031). Streamline Food & Beverage Operations through VITO and ~20K IoT devices, driving efficiency and guest experience ($35M+ annual savings via FPMS). Partner with Onboard Revenue Strategy, Newbuild & Dry Dock, and Operations teams to align technology investments with revenue and guest-satisfaction goals. Operational Excellence & Efficiency Identify and implement process and technology improvements that reduce friction, increase automation, and streamline onboard guest experience and revenue operations. Ensure high availability, reliability, and performance of all product platforms within scope across the fleet