Senior Manager, Operations at AdaptHealth in New Berlin, WI

Job description

Description Position Summary: The Senior Manager Operations is responsible for overseeing and coordinating multiple operational departments including scheduling, qualification, authorization, customer service, and delivery operations for Durable Medical Equipment (DME), Positive Airway Pressure (PAP) devices, and oxygen therapy services. This role ensures integrated operational excellence across service lines while driving performance optimization, regulatory compliance, and strategic initiatives. Essential Functions and Job Responsibilities Multi-Departmental Leadership and Management: Lead and coordinate multiple operational departments including scheduling, qualification, authorization, and customer service teams. Manage department managers, supervisors, and cross-functional teams while ensuring alignment with organizational objectives and operational excellence standards. Strategic Planning and Operational Excellence: Develop and implement integrated operational strategies that optimize workflow efficiency, resource utilization, and service delivery across all departments. Lead strategic planning initiatives, establish operational goals, and drive continuous improvement programs to enhance overall performance. Performance Management and Metrics Oversight: Monitor and analyze key performance indicators across multiple departments including patient satisfaction, processing times, quality metrics, and financial performance. Generate executive reports, identify trends, and implement corrective actions to achieve operational targets. Cross-Functional Coordination and Integration: Ensure seamless coordination between scheduling, qualification, authorization, billing, clinical, and delivery teams. Lead cross-departmental projects, resolve operational conflicts, and optimize workflow processes to enhance patient experience and operational efficiency. Budget Management and Financial Oversight: Develop and manage operational budgets for multiple departments, monitor expenses, and optimize resource allocation to achieve financial targets. Analyze costeffectiveness of operational processes and implement cost reduction initiatives while maintaining service quality. Regulatory Compliance and Quality Assurance: Ensure all operational activities comply with Medicare guidelines, Medicaid requirements, state regulations, and industry standards. Oversee compliance audits, manage regulatory reporting, and maintain quality assurance programs across all operational functions. Staff Development and Training Programs: Design and implement comprehensive training and development programs for operational staff across multiple departments. Conduct performance evaluations, manage succession planning, and foster professional growth within the operational teams. Technology Implementation and Process Optimization: Lead technology implementations, system upgrades, and process automation initiatives across operational departments. Collaborate with IT department on system integrations, data analytics, and digital transformation projects to enhance operational capabilities. Customer Experience and Service Excellence: Drive customer-centric operational initiatives to enhance patient satisfaction and service delivery quality. Implement voice-of-customer programs, resolve escalated customer issues, and ensure consistent service excellence across all patient touchpoints. Vendor Management and External Relations: Manage relationships with technology vendors, service providers, and external partners that support operational functions. Oversee contract negotiations, performance evaluations, and vendor relationship management to optimize service delivery and cost-effectiveness. Risk Management and Business Continuity: Identify and mitigate operational risks, develop contingency plans, and ensure business continuity during system outages, regulatory changes, or operational disruptions. Implement risk management frameworks and maintain operational resilience. Change M