Senior Manager, Industrial Engineering at Clear Secure in New York, NY

Job description

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. We are seeking a Senior Manager of Industrial Engineering to join CLEAR's Central Operations team. This role is the quantitative backbone of our Experience & Operations Design function — owning the data-driven design standards, labor models, and capacity planning that determine how CLEAR's physical operation is structured and staffed. You will be the analytical engine behind lane design decisions, engineered labor standards, and demand forecasts, ensuring the operation is designed to deliver a consistently excellent member experience efficiently at scale. What you'll do: Develop and own engineered labor standards and staffing models across CLEAR’s physical experiences, including Verifier, Greeter, eGate, Concierge, TSA PreCheck, Enrollment, Sports, and new programs, serving as the operations source of truth for labor and headcount inputs Define physical operating requirements and sizing standards across lane configurations, verification and enrollment experiences, hardware placement, and queue management; lead checkpoint design for new and existing airport locations Lead demand forecasting and capacity planning across CLEAR experiences, modeling throughput, staffing requirements, operating hours, and operational impact for new programs, launches, surge periods, and events Drive operational efficiency through time studies, process analysis, and labor optimization, identifying and developing opportunities to improve productivity, capacity, and the Member experience across the network Partner cross-functionally with Operations, Finance, Workforce Management, and airport and airline stakeholders to translate quantitative analysis into operating decisions, facility requirements, and scalable Industrial Engineering standards How you'll measure success: Accuracy and effectiveness of engineered labor standards, staffing models, and capacity forecasts Improved labor efficiency and throughput while maintaining a consistently excellent Member experience Successful operational design and capacity planning for new locations, programs, and experience launches Measurable efficiency gains generated through process improvement and labor optimization initiatives What you're great at: 6-8+ years of experience in industrial engineering, operations research, workforce planning, or a related analytical function Bachelor's degree in Industrial Engineering, Operations Research, or related field Experience in a physical operations environment (transportation, retail, hospitality, aviation, or similar) Excellent quantitative skills — proficiency in capacity modeling, time studies, and labor standard development Proficiency in data analysis tools (Excel, SQL, Python, or similar); experience building forecasting models preferred Ability to translate technical analysis into clear, actionable operational recommendations for non-technical stakeholders Experience with Lean methodology and process improvement frameworks How You'll be Rewarded: At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. We offer holistic total rewards, including comprehensive healthcare plans, family-building