Senior Manager, Facilities Operations, U.S. (R5591) at Shield AI

Job description

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. What you'll do: NATIONAL AND REGIONAL OPERATIONS LEADERSHIP Own day-to-day and lifecycle performance across the U.S. facilities portfolio after formal project turnover. Establish and lead a regional operating model across West, Central, and East locations with clear site accountability and escalation paths. Develop annual site operating plans, service models, staffing approaches, and priorities based on site tier, mission criticality, hours of operation, and risk. Serve as the senior U.S. escalation point for facility reliability, workplace service, landlord, vendor, and site-continuity issues. RELIABILITY, MAINTENANCE, AND ASSET MANAGEMENT Establish consistent asset registers, preventive-maintenance programs, work-order practices, critical-spares strategies, and lifecycle-risk visibility. Set and monitor service levels for critical systems, maintenance, employee requests, and workplace services. Identify infrastructure risks early and develop operating, maintenance, or capital recommendations with the appropriate functional owner. Drive root-cause analysis and durable corrective action for recurring failures, outages, backlogs, and service issues. PEOPLE, VENDORS, AND CUSTOMER EXPERIENCE Lead, coach, and develop regional and site Facilities teammates; establish clear roles, goals, and performance expectations. Manage IFM and specialist providers through scopes, service levels, scorecards, performance reviews, corrective actions, and renewal recommendations. Create a consistent workplace and customer-service experience while adapting delivery to manufacturing, engineering, office, hangar, and classified environments. Build trusted relationships with site leaders and business partners; translate business demand into clear operating plans and service requirements. FINANCIAL AND OPERATIONAL GOVERNANCE Own the U.S. Facilities operating plan, budget inputs, forecast, variance explanations, and resource recommendations in partnership with the Global Facilities Leader and Finance. Maintain a U.S. site risk register, vendor-performance view, critical-action plan, and forward-looking capacity and lifecycle concerns. Use common KPIs and operating reviews to manage performance, prioritize resources, and escalate material decisions. Ensure vendors, purchase orders, invoices, contracts, and operating commitments follow Finance, Procurement, and delegation requirements. LIFECYCLE INTEGRATION AND RISK PARTNERSHIP Provide operational requirements during site selection, design, and project delivery; participate in design reviews, commissioning, readiness, and move planning. Formally accept or reject project turnover against documented criteria, then lead post-occupancy stabilization and defect closure. Partner with EH&S and Security to implement standards, address findings, coordinate incidents, and maintain emergency and continuity readiness. Coordinate with Real Estate on lease obligations and capacity, while preserving Real Estate ownership of portfolio strategy and transactions. Required qualifications: • Bachelor's degree or equivalent practical experience in facilities management, engineering, operations, construction, business, or a related field. • 12+ years of progressive experience in facilities management, integrated facilities management, corporate real estate operations, engineering operations, or a comparable field. • 5+ years leading complex multi-site or regional operations, including direct people leadership and