Senior Manager Enterprise Security Command Center at Duke Energy in Charlotte, NC

Job description

Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, November 2, 2026 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Position Overview Join a team that plays a critical role in protecting people, assets, and operations across the enterprise. As Senior Manager, Enterprise Security Command Center (ESCC) , you will lead a high-performing 24/7 operation responsible for security monitoring, incident response, access control support, emergency coordination, and operational readiness. In this role, you will provide strategic and day-to-day leadership for the ESCC, overseeing exempt, non-exempt, and contingent workers while ensuring the team has the tools, training, and knowledge needed to effectively support alarm response, incident management, customer service, access control, and physical security programs. You will ensure operations align with applicable policies, procedures, and legal and regulatory requirements; support special and emergency events through the Enterprise Protective Services Incident Management Team and Incident Command System; oversee security-related drone operations; and build strong partnerships across the organization. You will also lead technology-enabled initiatives, including the use of artificial intelligence to enhance video management, access control, and remote drone operations. This is an opportunity to shape the future of the ESCC, strengthen enterprise resilience, develop security professionals, and advance innovative solutions that support safe and reliable operations. Why This Role Matters The Enterprise Security Command Center is a central point of coordination for security awareness, response, and enterprise support. In this role, you will help ensure the organization is prepared to respond effectively to routine events, emerging risks, and significant incidents. Your leadership will directly influence team performance, operational consistency, technology readiness, and the organization’s ability to protect critical facilities and support business continuity. Responsibilities Manage and lead full-time ESCC staff, including exempt, non-exempt, and contingent workers; provide direction, development, performance oversight, succession planning, and support for enterprise goals and culture. Direct and lead technology-dependent projects, including implementation of artificial intelligence within video management, access control, and remote drone operations systems. Support continuous improvement of technology and processes; prevent or resolve problems; keep management informed; and collaborate with business and IT leaders to support change adoption. Provide guidance and strategic direction for creating and updating security policies and procedures and ensure ESCC staff understand and follow them. Lead collaboration and relationship development with EPS organizations, outside agencies, partner utilities, and internal and external stakeholders. Provide strategic direction to Access Control Office and Infrastructure Protective Services teams to ensure appropriate Physical Access Control System monitoring. Serve as a technical expert and internal consultant and coordinate with installation personnel and structural and electrical engineers on major ESCC projects. Oversee and direct the use of drones for security-related surveillance and suspect apprehension. Manage financial performance for ESCC staff, tools, and programs. Basic/Required Qualifications Bachelors degree Business, Criminal Justice, Computer Science, Information Technology, Management Informat