Senior Manager, Digital Strategy & Operations at Equinix in Toronto, ON

Job description

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary The Senior Manager, Strategy & Operations sits within the DIO Office of the COO (DCOO) and leads strategic projects across DIO, spanning planning, strategy, operations, and finance. This role suits a thought leader who is equally comfortable framing the problem and getting into the details to deliver the answer. You will take unstructured, ambiguous situations and turn them into clear, organized approaches that leaders can act on. You will also build the AI agents and workflows that make those approaches run at scale. You will work with a high degree of autonomy, move quickly as priorities shift, and bring structure without adding bureaucracy. Responsibilities Strategic project leadership Own and drive high-impact, cross-organizational initiatives from problem definition through execution and handoff, with minimal direction Structuring ambiguity Frame open-ended business questions, define scope and success measures, and develop clear frameworks, options, and recommendations Strategy and planning Partner with the Senior Director and Director to shape annual and multi-year strategy, operating plans, and prioritization across DIO value streams Operational excellence Design and improve operating mechanisms, including governance, cadences, and decision forums, that help teams execute with clarity and pace Financial partnership Work with Finance and DIO leaders on budget planning, SG&A targets, resource allocation, and business case development, ensuring investments tie to outcomes Cross-functional alignment Build alignment across DIO functions Surface dependencies, risks, and trade-offs early and drive timely resolution Executive communication Develop concise, insight-led narratives, analyses, and materials for senior and executive leadership, with a clear point of view and recommended decisions AI agent and workflow development Design, build, and deploy AI agents and internal AI workflows that automate planning, tracking, analysis, and reporting across DIO Identify where automation adds the most leverage, prototype quickly, and iterate with users AI adoption and enablement Partner with DIO teams to adopt AI-enabled ways of working, and document and share patterns so that solutions scale beyond a single use case Organizational leverage Build reusable templates, playbooks, and mechanisms that scale how DIO plans, prioritizes, and delivers Qualifications Required Qualifications Bachelor’s degree in business, finance, engineering, technology, or a related field, or equivalent practical experience 8+ years of progressive experience in strategy, operations, corporate strategy, business operations, program leadership, or management consulting, including significant time in a technology company or digital organization Proven ability to lead complex, cross-functional initiatives to completion in fast-changing environments Demonstrated skill in turning ambiguous problems into structured plans, with strong analytical, quantitative, and financial acumen Track record of influencing senior stakeholders without direct authority Exceptional written, verbal, and presentation skills, including executive-ready storytelling Hands-on working style: able to build the analysis or the plan yourself while also setting the direction Strong AI fluency, with hands-on experience building internal AI workflows or agents