Senior Manager Digital Product; Dynamics 365 at Caterpillar in Camelback Office, AZ

Job description

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world. Job Summary: Caterpillar is seeking a Senior Manager, Digital Product to lead product strategy, delivery, and team performance for Microsoft Dynamics 365 business applications supporting Caterpillar dealers. This leader will manage product managers and cross-functional teams responsible for the roadmap, implementation, adoption, and ongoing enhancement of Dynamics 365 Customer Engagement or Finance & Operations solutions. The role will own product outcomes across one or more Dynamics 365 domains, aligning business priorities, customer needs, and technology investments to deliver measurable value and operational improvements. What You Will Do Product Strategy & Leadership Define and execute product vision, strategy, roadmaps, and priorities for Dynamics 365 solutions. Lead, mentor, and develop a team of product managers and product owners. Drive alignment between business objectives, customer needs, and technology capabilities. Evaluate new Dynamics 365 capabilities and Microsoft releases to identify opportunities for business value and continuous improvement. Product Delivery & Execution Oversee the delivery of Dynamics 365 solutions, ensuring quality, usability, security, and alignment with business requirements. Manage prioritization of enhancements, defects, technical debt, and new capabilities across multiple product teams. Ensure effective backlog management, release planning, dependency management, and governance practices. Partner with engineering, architecture, and implementation teams to deliver scalable business solutions. Stakeholder & Change Leadership Build strong partnerships with business leaders, dealers, Microsoft, implementation partners, and cross-functional teams. Communicate product strategy, roadmap priorities, release impacts, and business value to executive and operational stakeholders. Drive business readiness, user adoption, training enablement, and organizational change activities that maximize product value. Serve as the voice of the customer and business stakeholders throughout the product lifecycle. Product Performance & Continuous Improvement Define and monitor KPIs that measure product adoption, operational efficiency, customer experience, and business outcomes. Support teams in resolving complex product, process, and operational challenges. Lead continuous improvement initiatives that enhance dealer and customer experiences while improving business performance. What You Will Have: D365 Application and Platform Knowledge (Customer Engagement or Finance & Operations focus) Extensive experience with Microsoft Dynamics 365 Customer Engagement applications such as Sales, Customer Insights, Customer Service, Field Service, or Project Operations, or with Dynamics 365 Finance & Operations applications such as Finance, Supply Chain Management, Commerce, or related ERP capabilities. Strong understanding of D365 configuration, security, data model, integrations, reporting, environment strategy, release waves, and implementation lifecycle considerations. Ability to assess Microsoft release updates, identify