Senior Manager, Data Center Operations at Equinix in Silverwater

Job description

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary: The Eastern Cluster Senior Manager oversee 4 retails and 1 hyperscale sites (IBX) which are critical to operations of our Australian business and also our customers. Performance by advancing our company priorities and maximizing value through effective use of company resources is a must. The Campus Lead sets direction, anticipates change and adapts to complexities to meet company and customer expectations, including financial, service SLAs and the safety of our people. This is a key leadership role within the Australian Operations business, with responsibility of all of the Campus’s resources (people, finance, budgets). The ideal candidate will be a value centered individual, passionate about collaborating whilst leading by example. They will create an enjoyable work environment with a deep focus on developing teams to maintain Equinix's standards, all whilst doing everything possible to protect Equinix's customers. A specific focus for this role is developing a strong leadership team around you who can share and take the lead when required; freeing up the Snr Manager for non-reactive duties. Key responsibilities: Plans and delegates effectively to Managers and Supervisors (BR1, CA1, SY6, SY7, SY9)) Mentors, trains and empowers leadership team to prioritize workload and manage risks Manages a team of Data Center leaders responsible for the 24/7 operational oversite and direction of Campus encompassing both technical and engineering disciplines Communicates importance of working safely, effectively and with high regard to human error avoidance Manages budgets, and implements resources to complete projects and maintenance within the Data Center Campus Leads the teams to ensure completion to Equinix's required standards, KPI's and SLA's Ensures correct processes are followed and all documentation is complete Collaborates with leaders on broad-scale Regional and Global projects that have an impact on the business, working with cross-functional teams, including Business Partners (Finance, IT, P&L) and general contractors (e.g., looking at large bids and projects with high visibility and greater risk) Communicates and coordinates activities and on-site staff during complex or severe customer-impacting incidents Makes recommendations for incident resolution Provides collaborative relationships with customers, and customer support teams Display a Customer Centric mindset and ability to handle customer escalations Leads, manages, recruits, and develops staff across multiple Data Centers Actively contributes to and is a member of the Australian Operations Leadership Team and Australian Risk Council (ARC). Qualifications, key skills and attributes: Multi-site and/or large team leadership experience in Critical Environments Demonstrated experience in Leadership / Management roles within a complex org structure Diploma / Degree in Engineering or related industry field or relevant certifications and experience Deep understanding of Equinix infrastructure or related critical environments across retail and hyperscale functions Dedication to delivering a great customer experience and Effective presentation skills Experienced with budget management (headcount, capital, and expense management) Deep understanding of design documents, contracts, and technical information Excellent verbal and written communi