Senior Manager, Coach (Re)Loved & Repair Workshop at Tapestry in North Bergen, NJ

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. The Senior Manager will lead the Coach (Re)Loved & Repair craftsperson team, setting the standard for production, craftsmanship, and performance. They will drive scalable, high-quality output while developing talent and fostering strong cross-functional partnerships to advance circular innovation within the Workshop. The successful individual will leverage their proficiency in people management, operations, and process management to... Production Leadership, Planning & Operational Excellence Plan, organize, and oversee the repair, restoration, and remaking of handbags, ensuring the highest standards of craftsmanship and brand integrity Develop and manage production strategies that balance creativity, efficiency, and output across all Coach (Re)Loved drops, repair workflows, and special projects Oversee end-to-end production planning and resource allocation across multiple workstreams, ensuring alignment to business priorities Set and track production goals and KPIs (output, quality, lead time, cost), ensuring deadlines are met while maintaining quality standards Implement tools and systems to improve production visibility, planning accuracy, and workflow efficiency Drive continuous improvement in processes, tools, and ways of working to increase efficiency, scalability, and team productivity Maintain a safe work environment and ensure teams adhere to all safety regulations Contribute to the Workshop’s Zero Waste certification goals by incorporating waste-reduction practices into daily operations through adherence to established best practices and responsible material usage An outstanding professional will have... Bilingual proficiency in Spanish and English, with the ability to communicate effectively across a diverse workshop team. Strong understanding of product development processes. Passion for sustainability, circularity, and innovation, with an interest in advancing new methods of making and remaking product. Team Leadership & Development Lead, coach, and develop direct reports and a broader team of craftspeople, including setting annual performance goals and development plans on their interests and business needs. Build a culture of accountability, craftsmanship excellence, and continuous learning Identify growth opportunities for team members, supporting skill development across construction techniques (e.g., preparation, paint, hardware, stitching) Support the annual Apprenticeship program, ensuring a positive and meaningful experience for all apprentices and Partner with leadership to build future talent pipelines. Cross-Functional Collaboration Partner closely with Design to translate creative concepts into scalable production approaches Align with Customer Experience teams to ensure timely and high-quality repair services Foster productive cross-functional relationships with the NY workshop, product development, design, and inventory. Foster an open, transparent and collaborative culture that positions the Coach (Re)Loved and Repair Workshop as a trusted partner within Coach and Tapestry #LI-DL1 Our Competencies for All Employees Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly a