Senior Mainframe CICS Support, Systems Administration at Kyndryl in Bangalore

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role The Mainframe CICS Support System Adminstrator role ensures the availability, stability, performance, and resiliency of mission-critical transaction processing systems supporting enterprise business operations. The position requires strong technical expertise in CICS infrastructure, problem determination, performance tuning, incident resolution, and change implementation within a complex 24x7 mainframe environment. Responsibilities Administration: Install, configure, upgrade, and manage IBM CICS software, startup procedures, and resource definitions on z/OS. Performance & Monitoring: Continuously monitor CICS regions, tune performance, and balance workloads to ensure high availability. Troubleshooting & Analysis: Resolve incidents and service outages using CICS dumps, traces, logs, and root cause analysis (RCA). Application & Team Support: Assist application teams with CICS deployments and collaborate with z/OS, DB2, MQ, Storage, Network, and Security teams. Operations & Compliance: Manage change controls, documentation, disaster recovery testing, audit compliance, on-call rotations, and task automation. Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise Experience & Mainframe Core: 5+ years of hands-on experience supporting IBM CICS Transaction Server environments along with a strong foundation in z/OS operating systems. Architecture & System Configuration: In-depth knowledge of CICS architecture, region management, RDO, SIT parameters, and system initialization processes. Production Troubleshooting & Analysis: Strong problem-resolution skills with hands-on experience analyzing CICS dumps, traces, logs, and performance metrics in high-volume production environments. Operational Processes: Practical experience with change, incident, and problem management frameworks in high-availability systems. Preferred Technical and Professional Experience Bachelor’s degree in computer science or a related field. Experience with CICS Transaction Server version upgrades, migrations, CICSplex SM, CPSM, and dynamic workload routing. Expertise in monitoring, tuning, and troubleshooting CICS performance using tools like IBM OMEGAMON, CICS PA, MainView, or Sysview. Working knowledge of related middleware technologies (DB2, MQ, IMS) and mainframe security administration using RACF. Hands-on experience with disaster recovery execution, automated scripting, ITIL processes, and supporting 24x7 globally distributed production environments. Being You The “Kyn” in Kyndryl means kins