Senior Lead, Facilities Management at Royal Caribbean Group in Miami, FL

Job description

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. The Royal Caribbean Group’s Workplace Solutions Team has an exciting career opportunity for a full time Senior Lead, Facilities Management reporting to the Senior Director, Workplace Solutions. This position is onsite and based in Miami, Florida. This position is also not eligible for work authorization sponsorship. Position Summary: The Senior Lead, Facilities Management is a Workplace Solutions role focused on the building systems and tools that shape everyday employee experience — comfort, safety, security, and smooth events — across our offices. The role owns the facility-based technology within Workplace Solutions' portfolio, including Building Management Systems (BMS), lighting control systems, meeting and event technology, security technology, parking technology, camera systems, badge/access systems, smart building tools, and AI-enabled building solutions, managing them as workplace amenities rather than IT infrastructure. Based within Workplace Solutions, this role is the connective tissue between building operations, vendors, consultants, and project teams — looping in Information Technology as a partner rather than owning IT infrastructure — so facility technology initiatives get planned, delivered, and supported without disruption. Success depends on hands-on building systems knowledge, strong project coordination and vendor management skills, and the ability to translate everyday workplace needs into reliable, employee-ready solutions. Essential Duties and Responsibilities: Workplace Technology Oversight Oversee day-to-day performance, reliability, and functionality of facility technology systems, including BMS, lighting controls, meeting and event technology, smart building platforms, occupancy tools, parking technology, camera systems, badge/access systems, AI-enabled building applications, and related operational technology. Monitor system performance, alarms, trends, and reporting to identify issues, improve uptime, and support proactive maintenance. Partner with facilities operations teams to ensure technology systems support HVAC performance, lighting schedules, energy efficiency, comfort, safety, and business continuity. Support meeting and event technology/AV for conferences, town halls, leadership meetings, training sessions, and other events held within company buildings, coordinating with event teams, IT, vendors, and facilities operations to ensure reliable setup, testing, operation, and issue resolution. Oversee and coordinate security-related facility technologies, including parking systems, cameras, badge/access control systems, and related integrations, in partnership with Security, IT, vendors, and building operations teams. Develop and maintain system standards, operating procedures, documentation, and support protocols for facility technology platforms. Project Planning and Implementation Lead or support facility technology planning for capital projects, office buildouts, restacks, renovations, and system upgrades. Coordinate technology requirements during project design, procurement, implementation, commissioning, and closeout. Review technology scope, drawings, specifications, budgets, schedules, and vendor proposals to ensure alignment with operational requirements. Track project risks, dependencies, open issues, and decisions related to facility technology infrastructure an