Senior Lead - Digital Operations Retail Product Manager at On in Zürich

Job description

In short: As a Senior Lead - Digital Operations Retail Product Manager, you drive the execution and operational product lifecycle for technologies that power On's global retail store fleet. You translate complex in-store workflows into reliable digital tools that elevate frontline efficiency and optimize store operations. Your work directly enables On’s retail expansion by empowering store teams with intuitive, scalable technology that frees them to deliver exceptional consumer experiences. The Senior Lead - Digital Operations Retail Product Manager will report to the Head of Digital Product - Retail Experience on the Digital team supporting the Digital Product function. Your Mission: Digital Store Operations Product Delivery & Roadmap Input Roadmap Building: Provide digital operational expertise and strategic input into the multi-year retail technology roadmap Continuous Discovery: Collaborate with Global Retail Operations on functional discovery with store teams and regional retail operations to identify operational bottlenecks and translate frontline requirements into detailed functional product features and measurable metrics. Strategic Outcomes: Partner with product leadership to establish clear delivery milestones, measures of success, and operational outcomes aligned with On's global retail expansion priorities. Platform Evaluation, Pilot Design & Rollout Strategy Vendor Selection: Lead end-to-end Request for Proposal (RFP) processes to evaluate, select, and onboard enterprise retail software and third-party vendor platforms, ensuring vendor delivery against milestones. Pilot Frameworks: Partner with Retail Operations to run pilot frameworks and global rollout strategies that validate operational viability, usability, and technical performance in live store environments. Change Enablement: Drive the phased global rollout of operational systems across new store openings and existing fleets, establishing operational playbooks and change enablement routines. System Integration & Release Management System Integrations: Define functional acceptance criteria while partnering with engineering teams to manage multi-directional data flows and integrations between store applications and core enterprise platforms, including ERP, POS, and inventory management systems. Release Management: Manage new feature releases and lifecycle updates across store operational platforms, backlog management, coordinating testing, UAT, business readiness and release schedules. Risk Mitigation: Collaborate closely with engineering teams to monitor technical delivery tracks, mitigate dependencies and integration risks, and ensure projects remain on time and on track. Your Story: Senior Product & Rollout Track Record: You bring 6+ years of digital product management experience, with a proven track record of successfully leading the global rollout of retail operational platforms, back-of-house logistics tools, or in-store employee-facing software. Agile & Data-Driven Mindset: You are adept at navigating ambiguity, complex challenges and managing trade-offs between rapid market rollout timelines and platform stability, utilizing quantitative metrics and qualitative feedback to guide decisions. Retail Operations & Frontline Tooling Expertise: You possess deep practical experience designing, launching, and optimizing digital tools in the following key focus areas: Inventory & Frontline Engagement Applications: Proven success driving high-impact digital projects centered on automated inventory replenishment/allocation engines, personalized clienteling applications, queueing platforms, and centralized team communication hubs. Technical Integration Experience: You have a solid grasp of managing multi-directional data flows and complex system integrations, specifically: Core Systems Connections: ERP, Order Management Systems (OMS), and CRM integrations. Third-Party & Internal APIs: Integrating standard employee tools (e.g., Workday, Slack, IT/building maintena