Senior IT Change Coordinator - Cloud and DevOps at USAA in San Antonio Home Office I

Job description

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a dedicated Senior IT Change Coordinator - Cloud and DevOps. The Senior IT Change Coordinator for Cloud and DevOps provides technical governance for cloud infrastructure, platform services, infrastructure as code, containers, and automated deployment pipelines. Working with cloud engineering, platform engineering, DevOps, application, security, and operations teams, this role enables rapid delivery while ensuring automation, evidence, risk controls, resiliency, and recovery expectations remain effective. Provides governance, risk oversight, and release coordination for enterprise network infrastructure. Ensures network changes are assessed, coordinated, tested, and implemented with minimal impact to business operations and technology services. Contributes to improvements in network change quality, service reliability, and Change and Release Management practices. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX. Relocation assistance is not available for this position. What you'll do: Facilitates complex or large IT change requests meeting with change requestor to review, audit, and ensure change requests meet regulatory standards. Drives direction of appropriate rigor level based on the technical complexity and potential impact of change. Identifies quality issues within the department contributing to IT service delivery issues and ensure their resolution/success. Partners with internal and external SMEs to improve, synchronize, automate, and integrate process controls to include integration with other ITIL disciplines. Understands application of process controls and their interaction, anticipates, mitigates against them and/or ensures resolution. Assists in internal and external reviews on the effectiveness of the configuration management operations at USAA. Serves as escalation point for junior team members on moderately complex issues. Recognizes and escalates issues for proactive communication to stakeholders and provide guidance toward resolution. Provides consultation around IT change and release management tools, process and artifacts. Influences how the IT Change and Release organization and roles interrelate with the respective customers and other ITIL disciplines. May lead medium to large scale implementations. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of IT change management, cloud engineering, DevOps, release management, platform engineering, or technical project management experience. Advanced knowledge of ITIL, cloud operations, CI/CD, infrastructure as code, containers, and deployment automation. Demonstrated experience implementing risk-based controls within automated delivery environments. Advanced knowledge of cloud operations, DevOps delivery, deployment automation, and change governance. Ability to evaluate pipelines, infrastructure as code, cloud dependencies, evidence, and recovery strategies. Demonstrated experience balancing delivery speed with risk-based governance and control requirements. Advanced facilitation, technical co