Senior HR Specialist at Coherent in Penang

Job description

Key Responsibilities: Onboarding and Offboarding Management Own and execute onboarding and offboarding transactions across supported APAC countries, ensuring timely and accurate completion throughout the employee lifecycle. Validate employee data, supporting documents, approvals, effective dates, and other prerequisites before processing onboarding or offboarding actions. Process and validate onboarding records in Oracle HCM and relevant downstream systems, coordinating with Talent Acquisition, HRBPs, Payroll, IT, Security, and relevant teams to enable a smooth employee start. Monitor onboarding completion, including required employee and manager actions, system access, time-management setup, badging, payroll readiness, and resolution of outstanding exceptions. Review offboarding requests and confirm the termination type, last working day, effective date, reason, notice information, approvals, and supporting documentation before completing the transaction. Process voluntary and involuntary separations and coordinate related updates to Oracle HCM, TMS, Payroll, and other downstream processes, including final-pay and leave-balance considerations. Prioritize payroll-impacting, urgent, sensitive, and backdated cases; escalate discrepancies or legal, employee-relations, and compliance risks promptly with complete facts and recommended actions. Maintain complete case records, checklists, audit trails, and status tracking for onboarding and offboarding activities, and identify recurring issues for process improvement and knowledge-base updates. Develop and maintain onboarding and offboarding process documentation, work instructions, and knowledge articles Time Management System (TMS) Support time, attendance, leave, and scheduling processes across multiple countries Execute TMS-related transactions, including time corrections, leave adjustments, schedule updates, and pay-impacting changes Ensure First Time Right processing for all TMS transactions, minimizing payroll errors and employee pay issues Ensure timely processing of time data to support payroll cut-offs, statutory compliance, and internal controls Partner closely with Payroll, HRIS, and vendors to resolve TMS issues, conduct root-cause analysis, and prevent recurrence Ensure TMS processes align with local working time, overtime, rest day, and statutory leave regulations Develop and maintain TMS process documentation, work instructions, and knowledge articles Service delivery & customer excellence Handle HR cases from routine inquiries to complex cases requiring specialized knowledge of employment law, policies, and cross-border regulations Handle escalated cases and VIP requests requiring heightened attention, discretion, and rapid resolution while maintaining exceptional service standard Apply expert judgment to all case types, ensuring efficient resolution of simple queries while providing sophisticated analysis for complex matters Deliver exceptional customer service leveraging extensive experience to provide comprehensive, accurate responses across all interaction types Share expertise and knowledge with team members through informal guidance while maintaining focus on individual case delivery Transaction management & data integrity Execute full range of HR transactions from routine updates to more complex cases including reorganizations, international transfers, and sensitive separations Apply advanced validation techniques to all transaction types, leveraging experience to identify potential issues and ensure accuracy across simple and complex scenarios Manage sophisticated system processes utilizing expert knowledge to navigate complex configurations while efficiently handling routine transactions Maintain First Time Right excellence across all transaction complexities, using expertise to prevent errors and streamline processing Process excellence & continuous improvement Champion process excellence by applying extensive knowledge to identify improvement opportunities