Senior Global Forwarding Agent at C.H. Robinson in Sao Paulo

Job description

C.H. Robinson is looking for a Senior Global Forwarding Agent in São Paulo. In this role, you will play a key part in ensuring the seamless execution of ocean import and export operations while helping deliver the service, responsiveness, and operational excellence our customers rely on every day. As a Senior Global Forwarding Agent, you will manage transportation activities from origin to destination, coordinate with carriers, agents, vendors, and customers, and proactively resolve operational challenges. You will leverage your industry knowledge, system expertise, and problem-solving skills to drive efficiency, maintain strong customer relationships, and support the success of a fast-paced global forwarding operation. If you thrive in a dynamic environment, enjoy taking ownership of complex shipments, and are passionate about delivering exceptional customer experiences, we encourage you to apply today. Apply now and join a global team that values collaboration, innovation, and continuous growth! At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consist of, but are not limited to, the following: Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo Understand and input applicable financial components of shipments to generate correct billing for customers Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc. Create, maintain, and update shipments in Navisphere, ensuring accurate data Provide complex quotes based on needs of network Coach and train others on pricing strategies Provides track and trace service to customers and generates shipment documents Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc. Builds great relationships with customers, responding timely and following up on issue resolution Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors Act as a key customer contact and subject matter expert Lead by example when it comes to customer outreach, retention, and expansion Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads Monitor customer shipments trends and its impact to our processes and operations Ensure customer SOPs are maintained and adhered to Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue Provide support to Sales Executives and Account Managers for customer reporting Other duties or responsibilities as assigned according to the team and/or country specific requirements QUALIFICATIONS Required: High School diploma or GED Tenured Global Forwarding industry experience Advanced proficiency in Microsoft Office Suite of programs Fluent in Portuguese and English (written and verbal) Preferred: Associate’s or bachelor’s degree from an accredited college or university Knowledge or coursework in Supply Chain, Logistics, or International Business Basic understanding