Senior Fraud and Authentication Consultant at Pindrop

Job description

Who We Are Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Powered by the Pindrop Intelligence Network, our unified trust platform helps enterprises answer three critical questions: Is this identity synthetic? Detect AI-generated and manipulated voice and video. Is this identity risky? Identify fraud, suspicious behavior, and other risk signals. Is this identity known? Authenticate identities using voice, device, behavioral, and other signals. Pindrop brings this intelligence together across purpose-built trust engines to help organizations make informed decisions in real time — protecting customers, workforce interactions, and emerging AI-driven interactions. Pindrop protects billions of high-risk interactions for enterprises, including leading financial institutions, insurers, and healthcare organizations. Its technology is informed by more than 8 billion real-world interactions annually and protected by 300+ patents. Recognized by TIME as one of the 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG. At Pindrop, we recognize the human voice as a uniquely personal identifier, central to safeguarding identity in a world filled with sophisticated fraud, including the threats of deepfakes. We’re leading the way in authentication, fraud prevention, and voice-based trust solutions—helping enterprises create secure, seamless digital experiences. Here, you’ll be part of a dynamic, supportive team driven by Innovation, Customer Advocacy, Excellence, and Impact. Your expertise will fortify trust for our clients while building a more secure digital world. Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG. What You’ll Do Serve as a trusted advisor to Pindrop’s most strategic customers, delivering expert technical and business guidance through all phases of solution lifecycle—from discovery and implementation to optimization and ongoing value realization. Lead complex client engagements: assess needs, define solutions, and drive successful outcomes that maximize customer value from Pindrop’s platform. Conduct workshops, technical assessments, and executive briefings on best practices for authentication, fraud prevention, and voice biometrics. Collaborate cross-functionally with Product, Engineering, Customer Success, and Sales to ensure alignment and a seamless customer experience. Analyze client business processes, identify opportunities for improvement, and recommend solutions that enable operational efficiency and risk mitigation. Guide customer teams through complex integrations and change management, resolving technical issues and ensuring adoption of Pindrop solutions. Develop and maintain thought leadership—authoring white papers, case studies, and reusable best practice resources for both customers and internal teams. Mentor colleagues and contribute to a culture of continuous learning and consulting excellence. Who You Are You are a relationship-driven consultant with deep expertise in enterprise technology, financial services, SaaS, risk management, and transformative customer engagement. You thrive on solving complex problems at the intersection of people, process, and technology. You are resourceful, highly AI fluent, proactive, and communicate value with clarity to executive and technical audiences alike. You build quick trust through case analysis and persistent follow-up while inspiring confidence and driving high-impact results for customers. You are resilient in the face of challenges, change, and ambiguity. You are optimistic, seeing every challenge as an opportunity to learn and innovate. You take accountability, do what you say you’ll do, under-promise and over-deliver. You remain nimble, adaptable, and focused on the bigger picture when bus